Loyalty

News / Online

Where travel brands go wrong with loyalty

By Morgan Hines | June 18, 2025

Loyalty experts weigh in on how programs could be improved in the travel industry, AI, blockchain, personalization and more. Read More

News / Online

Breaking down experiences in the travel sector

By Abby Crotty | June 13, 2025

Industry leaders from Amadeus, Booking.com and Hyatt weighed in on strategies, challenges and best practices surrounding experience sales. Read More

News / Online

Tripadvisor execs on AI strategy, brand trust and memberships

By Abby Crotty | June 12, 2025

Tripadvisor Group CEO Matt Goldberg and new Viator president Pepijn Rijvers sat down to discuss the changing travel landscape and its evolving strategy. Read More

News / Startups

Introducing the winners of the 2025 Global Startup Pitch

By PhocusWire | June 11, 2025

Nine travel tech startups will now travel to Singapore for showcase presentations at WiT Singapore in October. Read More

News / Online

Hopper partners with Lloyds to launch travel booking portal

By Abby Crotty | May 28, 2025

With the launch, Lloyds became the first U.K. bank to offer a travel booking service for its consumers. Read More

News / Online

Moving beyond points: The state of hotel loyalty programs

By Marisa Garcia | May 28, 2025

Points-based hotel loyalty programs are not dead but they are evolving towards a hybrid offering of "instant, milestone and aspirational." Read More

Interview / Startups

Startup Stage: VanityPass aims to redesign loyalty rewards for younger travelers

By Morgan Hines | May 19, 2025

VanityPass is working to revolutionize the travel perks that often come as part of a credit card loyalty program. Read More

News / Startups

Meet the 19 finalists of the 2025 Global Startup Pitch

By PhocusWire | May 16, 2025

Winners for each region will be chosen at Phocuswright Europe and then travel to WiT Singapore to pitch their companies to the audience there. Read More

From Our Partners / Technology

Boarding call: Future-proofing airlines with data

By Tim McMullen, DataArt | May 12, 2025

A modern data platform is as critical, enabling airlines to make smarter decisions, respond faster to change and unlock new opportunities through automation and innovation. Read More

News / Online

Expedia feels pinch of drop in inbound U.S. travel, Canada bookings fall 30% in Q1

By Morgan Hines | May 8, 2025

The company also announced a new AI-powered tool to turn Instagram Reels into travel inspiration, recommendations and itineraries. Read More

Interview / Online

CEO Spotlight: Johannes Reck of GetYourGuide

By Morgan Hines | May 8, 2025

Johannes Reck, CEO of GetYourGuide, has been on a decade and a half journey with the experiences-focused company that he co-founded in 2009 with three classmates. Read More

News / Online

Short-term rentals: A category at a crossroads

By Phocuswright Research | April 21, 2025

The short-term rental sector was once the pandemic-era darling—offering privacy, safety and space when travelers needed it most. Read More

From Our Partners / Online

Report—The short-term rental guest: 2025 trends, insights and research

By Cathy Walsh | April 15, 2025

This report is based on findings from a study of the short-term rental market in the United States conducted by Phocuswright in partnership with Expedia Group and other travel leaders. Read More

From Our Partners / Online

Report: Aligning your travel company around the customer journey

By Cathy Walsh | April 8, 2025

True customer-centricity goes beyond collecting feedback or simply tracking "voice of customer" metrics. Building a traveler-centric organization means unifying the entire company around customer... Read More