Loyalty

News / Startups

Meet the 19 finalists of the 2025 Global Startup Pitch

By PhocusWire | May 16, 2025

Winners for each region will be chosen at Phocuswright Europe and then travel to WiT Singapore to pitch their companies to the audience there. Read More

From Our Partners / Technology

Boarding call: Future-proofing airlines with data

By Tim McMullen, DataArt | May 12, 2025

A modern data platform is as critical, enabling airlines to make smarter decisions, respond faster to change and unlock new opportunities through automation and innovation. Read More

News / Online

Expedia feels pinch of drop in inbound U.S. travel, Canada bookings fall 30% in Q1

By Morgan Hines | May 8, 2025

The company also announced a new AI-powered tool to turn Instagram Reels into travel inspiration, recommendations and itineraries. Read More

Interview / Online

CEO Spotlight: Johannes Reck of GetYourGuide

By Morgan Hines | May 8, 2025

Johannes Reck, CEO of GetYourGuide, has been on a decade and a half journey with the experiences-focused company that he co-founded in 2009 with three classmates. Read More

News / Online

Short-term rentals: A category at a crossroads

By Phocuswright Research | April 21, 2025

The short-term rental sector was once the pandemic-era darling—offering privacy, safety and space when travelers needed it most. Read More

From Our Partners / Online

Report—The short-term rental guest: 2025 trends, insights and research

By Cathy Walsh | April 15, 2025

This report is based on findings from a study of the short-term rental market in the United States conducted by Phocuswright in partnership with Expedia Group and other travel leaders. Read More

From Our Partners / Online

Report: Aligning your travel company around the customer journey

By Cathy Walsh | April 8, 2025

True customer-centricity goes beyond collecting feedback or simply tracking "voice of customer" metrics. Building a traveler-centric organization means unifying the entire company around customer... Read More

News / Online

Vrbo plans greater traveler targeting through marketing tech

By Linda Fox | April 4, 2025

Vrbo is focusing on growth, more dynamic and personalized offers and property quality. Read More

From Our Partners / Distribution

Report: Relevance is the key to unlocking sustainable growth in travel

By Rokt | March 31, 2025

Find out about best-in-class strategies for ancillary revenue growth, harnessing data and insights to deliver relevant cross-sell and upsell offers and to reduce friction at checkout. Read More

News / Online

OTAs lead in superapp innovation as India’s travel market reaches new heights

By Phocuswright Research | March 31, 2025

India's online travel market is driven by OTAs, which represented 55% of total online gross bookings in 2024, while suppliers' own digital channels made up the remaining 45%. Read More

News / Startups

Travel startup funding and M&A activity in Q1 2025

By Abby Crotty | March 28, 2025

As the quarter comes to a close, we review funding rounds and M&A activity—and learn what travel executives believe is on the horizon for the rest of the year. Read More

News / Technology

Accor's chief digital officer talks distribution, direct bookings and loyalty

By Linda Fox | March 20, 2025

Alix Boulnois, chief business, digital and tech officer of Accor, discusses the hotel group's priorities across distribution, direct bookings and loyalty. Read More

Interview / Startups

STARTUP STAGE: Arcube helps fliers convert loyalty points to ancillaries

By Morgan Hines | March 11, 2025

Arcube's platform also works to analyze a passenger’s travel history, market data and other factors to predict and increase the likelihood of a passenger returning to an airline. Read More

News / Technology

Generative AI: What’s on the horizon for airlines?

By Matthew Parsons | March 11, 2025

For airlines exploring AI, much of the focus is on Large Language Models—machine learning that can comprehend and generate human language text. Read More