Loyalty

News / Finance

Journey acquires experiences platform Epicurate

By Cathy Walsh | May 6, 2026

The deal adds dining, wellness and other services to Journey’s loyalty platform for independent hotels and short-term rentals. Read More

News / Online

Phocuswright Europe 2026: Navigating the new era

By PhocusWire | May 4, 2026

The Barcelona conference will examine how artificial intelligence, distribution shifts and changing traveler expectations are reshaping travel strategy. Read More

News / Distribution

Hilton to bring app to more AI platforms

By Linda Fox | April 29, 2026

Hilton unveiled an Anthropic-powered AI trip planner in March. Read More

News / Online

AirAsia MOVE CEO on Gen Z travelers, trust and super apps

By Yeoh Siew Hoon - WiT | April 28, 2026

AirAsia Move CEO Nadia Omer discusses Gen Z travelers, AI and trust and OTAs in the future. Read More

News / Online

Non-negotiables for indulgent travelers and what makes premium worth it

By Phocuswright Research | April 27, 2026

What defines a truly premium trip today? For indulgent travelers, it starts with the basics but quickly moves beyond them. Read More

Interview / Startups

Startup Stage: Travel Smarter uses agentic AI to optimize airline loyalty for travelers

By Cathy Walsh | April 27, 2026

The startup analyzes fragmented airline loyalty data to help frequent travelers optimize status, rewards and program choices in real time. Read More

News / Online

Travel loyalty has a customer measurement problem—payments data is the fix

By Prashant Shah - Galileo Financial Technologies | April 27, 2026

Prashant Shah, VP of product management at Galileo Financial Technologies, argues travel loyalty programs must use payments data beyond credit cards to identify and retain high-value customers. Read More

News / Technology

Envisioning travel in 2046: Industry leaders map the future

By PhocusWire | April 13, 2026

A joint report from Phocuswright and ITB Berlin shares insights on the future of travel and tourism based the inaugural Leadership Exchange event held at ITB Berlin 2026. Read More

News / Online

Staynex Group acquires Sleap.io, adding booking tech and European reach

By Cathy Walsh | April 8, 2026

The deal adds Sleap’s hotel booking platform to the company’s offering ahead of planned token launch. Read More

News / Technology

Travel marketing's AI identity crisis

By Morgan Hines | April 2, 2026

Industry leaders at Phocuswright’s Travel Marketing AI Summit shared varying perspectives on the future of the funnel. Read More

Interview / Online

CEO Spotlight: Nishank Gopalkrishnan of Dreamlines

By Linda Fox | April 1, 2026

Nishank Gopalkrishnan stepped into the CEO role at Dreamlines in mid-2025. He has spent time getting to know the cruise sector and opportunities to grow the business. Read More

News / Technology

PhocusWire's travel tech news briefs: Savanta, Bilt, RMS and more...

By PhocusWire | March 27, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Google adds cart, loyalty features to UCP

By Linda Fox | March 20, 2026

The company has added cart and loyalty capabilities to simplify the shopping experience. Read More

News / Distribution

Hilton adds Yotel to portfolio with franchise deal

By Linda Fox | March 19, 2026

YOTEL will continue to license and manage its brand but have access to Hilton's distribution and technology platforms and Honors loyalty program. Read More