Automated ticket and check-in is great, give me humans for everything else
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid... Read More
News / Technology
VIDEO: What Asia Pacific is teaching the travel industry
VIDEO: What Asia Pacific is teaching the travel industry
By Kevin May | July 1, 2019
The recently appointed EVP for online travel agencies and managing director for Asia Pacific at... Read More
News / Online
Sounding Off: The first six months of PhocusWire's weekly editorials in 2019
Sounding Off: The first six months of PhocusWire's weekly editorials in 2019
By PhocusWire | June 28, 2019
This week we bring you the full archive from the first six months of 2019 - here in one place.... Read More
Interview / Online
The Amazon effect on travel customer service: Patience is no longer a virtue
The Amazon effect on travel customer service: Patience is no longer a virtue
By Ford Blakely - Zingle | June 28, 2019
The old saying that patience is a virtue is no longer valid. Not in today’s world, where top brands... Read More
Opinion / Online
Huangbaoche brings in $50M for guided tour driver platform
Huangbaoche brings in $50M for guided tour driver platform
By Kevin May | June 27, 2019
The Series C round into the Beijing, China-based company comes just 15 months after another $50... Read More
News / Online
The Phocuswright Conference 2019 - speakers announced, secure a registration discount
The Phocuswright Conference 2019 - speakers announced, secure a registration discount
By PhocusWire | June 27, 2019
The boss of one of the online travel brands of the moment, OYO Rooms, makes a welcomes return to... Read More
News / Online
Booking.com CEO Gillian Tans moves aside, Glenn Fogel steps in
Booking.com CEO Gillian Tans moves aside, Glenn Fogel steps in
By Kevin May | June 26, 2019
The sudden change at the top of Booking.com, announced today, is effective immediately and ends a... Read More
News / Online
Using relevance to future-proof travel brands in a downturn
Using relevance to future-proof travel brands in a downturn
By Michael Cahan - ADARA | June 26, 2019
Modest demand growth requires a shift in thinking for travel marketers, who will need to try a bit... Read More
Opinion / Technology
tours-activities-panel-email
VIDEO: A maturing market for tours and activities
By Kevin May | June 26, 2019
Booking.com's entry into the tours and activities sector and TripAdvisor's likewise move... Read More
News / Online
VIDEO: Understanding the differences in the blockchain
VIDEO: Understanding the differences in the blockchain
By Kevin May | June 25, 2019
By now most folk should know that there is a distinct difference between the open model of blockchain... Read More
News / Technology

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