IT Services

News / Technology

Mews adds housekeeping tech to platform with acquisition of Flexkeeping

By Linda Fox | September 30, 2025

Flexkeeping said its technology has helped hotel teams become 40% more productive, reduced guest complaints by 45% and improved the guest experience. Read More

News / Online

Rapid fire with Richie Karaburun of New York University

By Morgan Hines | September 30, 2025

As we approach The Phocuswright Conference in San Diego, PhocusWire is highlighting a number of conference speakers in a series of short Q&As. Read More

News / Online

Lufthansa Group says AI will help it cut 4,000 jobs by 2030

By Morgan Hines | September 29, 2025

Lufthansa Group also said it intends to increase the number of active members in its “Miles & More” loyalty program by 50% by 2030. Read More

News / Technology

PROS chief AI strategist Michael Wu talks AI and airlines

By Morgan Hines | September 26, 2025

Michael Wu works cross-functionally with the PROS research team to prototype the company’s advanced algorithm and collaborates with the product team to incorporate more AI features. Read More

News / Technology

GetYourGuide launches new, upgraded partner features

By Morgan Hines | September 25, 2025

The new and updated features include artificial intelligence-powered review management, a redesigned listing page, category expansion and enhanced discovery. Read More

News / Distribution

Sabre launches APIs to enable agentic AI solutions

By Michael B. Baker - BTN | September 25, 2025

Sabre said its agentic AI-ready APIs connect to a model context protocol (MCP) server which acts as a "universal translator" for AI agents. Read More

News / Technology

TSA hopes for tech to help with ‘seamless’ travel in coming years

By Morgan Hines | September 24, 2025

The U.S. airline security body is leaning into new technology including artificial intelligence, digital ID and biometrics with the aim of a seamless travel experience in airports. Read More

News / Startups

Thayer's Hemmeter on SPAC comeback and space for a new travel brand

By Linda Fox | September 24, 2025

Chris Hemmeter, managing director of Thayer Investment Partners, discusses the pace of experimentation in travel and how it could lead to a new B2C powerhouse. Read More

News / Technology

Apaleo launches model context protocol server

By Morgan Hines | September 23, 2025

The MCP server should allow AI agents to do the work without the “weeks of custom coding” previously required. Read More

News / Technology

Royal Caribbean CEO opens up on AI use

By Morgan Hines | September 23, 2025

Jason Liberty, CEO of Royal Caribbean Group, shared that AI is being used in “everything we do" at the cruise line. Read More

News / Online

Navan moves closer to IPO

By Morgan Hines | September 22, 2025

The business travel, payments and expense management platform has submitted a Form S-1 registration statement with the U.S. Securities and Exchange Commission. Read More

News / Technology

OpenAI chairman shares vision on travel’s AI future

By Morgan Hines | September 19, 2025

Bret Taylor, chairman of the board for OpenAI and co-founder of AI startup Sierra, discussed how he uses AI, how it might impact travel intermediaries and more. Read More

News / Technology

Are we primed for an AI crash? Travel stakeholders weigh in

By Morgan Hines | September 18, 2025

Are we having technology innovation déjà vu? Many are likening AI’s rise to the dot-com era that led to an eventual crash. Read More

News / Technology

Airbnb to launch hotel interface

By Morgan Hines | September 17, 2025

Brian Chesky’s discussion of a hotel feature on the Airbnb app follows a fee structure change that positioned the company to compete with online travel agencies. Read More