Customer Relationship Management

Interview / Distribution

Phocuswright Europe 2018 Preview: Maud Bailly on a revolution in habits

By PhocusWire | May 15, 2018

Ahead of Phocuswright Europe, she outlines the need for "responsible personalization," what the role of a CDO entails and AccorHotels' plans for the future. Read More

Interview / Startups

STARTUP STAGE: Tripcents brings idea-save-pay process to trip planning

By Kevin May | May 11, 2018

Founded in mid-2017, Tripcents has a different take on the trip planning model by tapping into one of the most important parts of traveling: paying for the trip. Read More

News / Online

TripAdvisor airport store program grows

By Kevin May | May 10, 2018

Rarely mentioned by TripAdvisor (it's not really been officially announced) but the company has a growing offline strategy, too. Read More

News / Distribution

Experiences and products - not financial rewards - drive customer loyalty for travel brands

By Mitra Sorrells | April 10, 2018

The key to long-term loyalty for travel brands comes from creating memorable experiences based on superior products and personalized service. Read More

News / Technology

VIDEO: Business travel, supplier technology and customer ownership

By Kevin May | April 10, 2018

There is an ongoing discussion around the idea that suppliers are gaining more control of the customer as they often have the ability to handle the tech interface. Read More

News / Technology

AI analysis, part 2: Watson's world

By Mitra Sorrells | April 9, 2018

It’s been more than seven years since IBM’s Watson computer entered the spotlight by beating two acclaimed – and human – competitors on the quiz show Jeopardy! Read More

News / Technology

How AI can be used to enhance loyalty programs

By Mitra Sorrells | April 6, 2018

Since the Cosmopolitan at Las Vegas introduced it’s virtual concierge chatbot in January 2017, more than 20,000 guests have interacted with her sassy persona dubbed “Rose” - for everything from requests... Read More

News / Online

Guesty adds Agoda to its vacation rental property management platform

By Mitra Sorrells | April 3, 2018

Guesty, a cloud-based system to manage short-term and vacation rental listings across multiple channels, is expanding its offerings with the integration of Agoda. Read More

News / Technology

LAX tests new LED-enabled “know where to go” system for restrooms

By Mitra Sorrells | April 3, 2018

New technology debuting at Los Angeles International Airport may signal the end of those awkward attempts to peer under bathroom stalls to determine if they are occupied. Read More

Notated News / Technology

Revinate, SmarterTravel, Sabre and more news briefs today...

By PhocusWire | March 20, 2018

In today’s wrap-up of news in brief: Revinate partners with Protel… Sabre ups CRM game… SmarterTravel assists advertisers… Travefy expands city guides… Aeromexico extends deal with Sabre... Read More

News / Online

Google hotel reviews more than doubled in 2017, drive overall increase

By Mitra Sorrells | March 13, 2018

Travelers posted 27% more hotel reviews in 2017 than a year earlier and most of that growth can be attributed to Google. Read More

Notated News / Technology

Baidu app can mimic your voice after just one minute

By Luke Dormehl - Digital Trends | March 1, 2018

Researchers at Chinese search giant Baidu have created an artificial intelligence they claim can learn to accurately mimic your voice — based on less than a minute’s worth of listening to it. Read More

News / Technology

Hotels share ideas to meet the hi-tech and demanding guest

By Kevin May | March 1, 2018

Hoteliers may fear the continued automation and digitisation of the sector but are accepting that they should embrace elements of it rather than resisting change in its entirety. Read More

Opinion / Distribution

Dynamic pricing should be changing the game for airlines

By Rajendran Vellapalath - TPConnects | March 1, 2018

Let me start by saying that dynamic pricing isn’t something new. In fact its origins go way, way back to the midst of time, when pricing was simply influenced by supply and demand. Read More