Customer Relationship Management

News / Technology

Alibaba pumps $486 million into Shiji hotel tech service

By Kevin May | February 8, 2018

Hotel and retail system provider Shiji Information Technology has landed a massive $486 million investment deal from Alibaba. Read More

News / Technology

Rental tech providers Hostfully and Orbirental merge

By Kevin May | January 31, 2018

Two vacation rental technology startups have agreed to combine companies, three years on from their inception in the U.S. Read More

News / Distribution

What hotels really want from reservation systems

By Jill Menze | January 25, 2018

The sustained quest for personalization underlies decisions being made all across the travel industry - including how hotels choose to approach their central reservation systems (CRSs). Read More

Notated News / Technology

Amazon Go - why having this level of convenience is nerve-jangling

By Daniel Cooper - Engadget | January 23, 2018

Half a decade in the making, and after a year of intensive testing, Amazon's cashier-free convenience store is opening to the public. Read More

News / Technology

Sharing economy spurs hotel investment in tech, loyalty programs

By Mitra Sorrells | January 19, 2018

Competition from Airbnb, HomeAway and other sharing economy businesses that offer alternative accommodations is prompting hotels to beef up their marketing technology and loyalty programs. Read More

News / Online

Mixed results as airlines tackle social media-led customer service

By Mitra Sorrells | January 12, 2018

As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries. Read More

News / Technology

Video: Don't believe the hype of digital assistants - embrace it

By Kevin May | January 10, 2018

The emergence of digital assistants in the past few years has excited many people in the travel brands. Read More

News / Startups

Tech rental ecosystem grows: MyVR lands $6.1M

By Kevin May | December 6, 2017

MyVR is the latest company to capitalize on the emerging sub-network of services around providing services to private accommodation sellers. Read More

News / Online

Cendyn discusses its hotel CRM ground game

By Sean O'Neil | August 15, 2016

Customer relationship management (CRM) software has become a mainstay of many e-commerce businesses, as a way of analyzing guest behavior to predict desire and intent. But the hotel industry has be Read More

News / Online

TravelClick acquires ZDirect, a hotel CRM provider

By Sean O'Neil | October 27, 2015

TravelClick, a hospitality tech provider, says it has acquired ZDirect, maker of a hotel customer relationship management (CRM) platform. Deal terms weren't publicized. But it's likely a nice payda Read More

News / Distribution

TUI looks to make more of customer relationship and dynamic packaging

By Linda Fox | February 10, 2015

TUI Group is giving itself until May to formulate strategy on five core areas, the operator said today during its first quarter results presentation. The company, which was reporting its first set Read More

News / Distribution

Airlines, do you know what makes your customers click?

By Viewpoints | May 9, 2014

Every customer journey is unique. For brands, every step of the journey represents an opportunity to strengthen the customer relationship, by listening to what that customer wants and personalising pr Read More

News / Online

The travel marketing funnel is broken

By Sean O'Neil | July 16, 2013

Brian Solis, an Altimeter Group analyst, says that marketing departments need to think more in an ellipsis model for planning their campaigns to reach socially connected consumers. Read More

News / Online

Nezasa promises a novel travel booking engine, packaged with passion

By Nick Vivion | July 3, 2013

A new entry into the travel startup scene is Nezasa, an online booking service dedicated to more bespoke travel experiences traditionally created and curated by full-service offline agencies. Read More

News / Online

Amadeus acquires Hitit Loyalty

By Sean O'Neil | April 8, 2013

Amadeus will integrate the world's most popular back-end loyalty solution into its Altea Suite, boosting the revenue of its growing airline IT services unit. Read More

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