Customer Relationship Management

News / Technology

By Mitra Sorrells | April 9, 2018

It’s been more than seven years since IBM’s Watson computer entered the spotlight by beating two acclaimed – and human – competitors on the quiz show Jeopardy! Read More

News / Technology

How AI can be used to enhance loyalty programs

By Mitra Sorrells | April 6, 2018

Since the Cosmopolitan at Las Vegas introduced it’s virtual concierge chatbot in January 2017, more than 20,000 guests have interacted with her sassy persona dubbed “Rose” - for everything from requests... Read More

News / Online

Guesty adds Agoda to its vacation rental property management platform

By Mitra Sorrells | April 3, 2018

Guesty, a cloud-based system to manage short-term and vacation rental listings across multiple channels, is expanding its offerings with the integration of Agoda. Read More

News / Technology

LAX tests new LED-enabled “know where to go” system for restrooms

By Mitra Sorrells | April 3, 2018

New technology debuting at Los Angeles International Airport may signal the end of those awkward attempts to peer under bathroom stalls to determine if they are occupied. Read More

Notated News / Technology

Revinate, SmarterTravel, Sabre and more news briefs today...

By PhocusWire | March 20, 2018

In today’s wrap-up of news in brief: Revinate partners with Protel… Sabre ups CRM game… SmarterTravel assists advertisers… Travefy expands city guides… Aeromexico extends deal with Sabre... Read More

News / Online

Google hotel reviews more than doubled in 2017, drive overall increase

By Mitra Sorrells | March 13, 2018

Travelers posted 27% more hotel reviews in 2017 than a year earlier and most of that growth can be attributed to Google. Read More

Notated News / Technology

Baidu app can mimic your voice after just one minute

By Luke Dormehl - Digital Trends | March 1, 2018

Researchers at Chinese search giant Baidu have created an artificial intelligence they claim can learn to accurately mimic your voice — based on less than a minute’s worth of listening to it. Read More

News / Technology

Hotels share ideas to meet the hi-tech and demanding guest

By Kevin May | March 1, 2018

Hoteliers may fear the continued automation and digitisation of the sector but are accepting that they should embrace elements of it rather than resisting change in its entirety. Read More

Opinion / Distribution

Dynamic pricing should be changing the game for airlines

By Rajendran Vellapalath - TPConnects | March 1, 2018

Let me start by saying that dynamic pricing isn’t something new. In fact its origins go way, way back to the midst of time, when pricing was simply influenced by supply and demand. Read More

News / Technology

QOTW: Something about binding travel together

By PhocusWire | February 23, 2018

Quote from Niklas Andreen, senior vice president and managing director of hospitality and digital at Travelport. Read More

News / Technology

Amex GBT buys Hogg Robinson, tech integration at heart of £400M deal

By Kevin May | February 9, 2018

Massive consolidation alert: Hogg Robinson has sold to American Express Global Business Travel in a deal in the region of £400 million. Read More

News / Technology

Alibaba pumps $486 million into Shiji hotel tech service

By Kevin May | February 8, 2018

Hotel and retail system provider Shiji Information Technology has landed a massive $486 million investment deal from Alibaba. Read More

News / Technology

Rental tech providers Hostfully and Orbirental merge

By Kevin May | January 31, 2018

Two vacation rental technology startups have agreed to combine companies, three years on from their inception in the U.S. Read More

News / Distribution

What hotels really want from reservation systems

By Jill Menze | January 25, 2018

The sustained quest for personalization underlies decisions being made all across the travel industry - including how hotels choose to approach their central reservation systems (CRSs). Read More