Customer Relationship Management

Tnooz-Monetate Webinar VIDEO: Transforming the supplier-driven travel booking experience
Webinars / Online
Tnooz-Monetate Webinar VIDEO: Transforming the supplier-driven travel booking experience
By Kevin May | February 13, 2013
How do airlines, hotels, cruise lines and other suppliers connect their data and knowledge of the traveller to the right offer at the right time? Read More
The ultimate guide to airline customer relationship management and loyalty
News / Online
The ultimate guide to airline customer relationship management and loyalty
By Viewpoints | January 2, 2013
Airline Frequent Flier Programs (FFPs) were introduced around three decades back by American Airlines in an attempt to reward repeat customers and build brand loyalty. Read More
VisitBritain taps Visible Technologies to monitor social media during London 2012
News / Online
VisitBritain taps Visible Technologies to monitor social media during London 2012
By Sean O'Neil | July 25, 2012
VisitBritain has decided to check the pulse of conversations on these social networks by using social media monitoring tools from Visible Technologies. Read More
Technology experience on a cruise almost as important as the cabaret
By Kevin May | January 11, 2011
Clearly what kind of technology is available on cruise ships is becoming a significant marketing play for companies when trying to sell a trip. Read More
TLabs Showcase - Our Upgrade
News / Online
TLabs Showcase - Our Upgrade
By Kevin May | January 4, 2011
TLabs Showcase on travel startups featuring US-based consumer hotel upgrade service Our Upgrade. Read More
TripAdvisor is watching
News / Online
TripAdvisor is watching
By Dennis Schaal | October 7, 2010
When a TripAdvisor email with a Detroit Special Destination Update popped into my inbox yesterday, it was sort of a shock. Read More
Email marketing -- NY Yankees, Twitter understand the power
News / Online
Email marketing -- NY Yankees, Twitter understand the power
By Dennis Schaal | August 23, 2010
Have you ever stayed at a hotel or taken a tour and never heard a word again from the provider? Read More
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