Customer Relationship Management

Interview / Startups

VIDEO: Skylark - Summit pitch at Phocuswright 2018

By Kevin May | December 4, 2018

What's the future of luxury travel? It's what we all want: convenience, transparency, value, service - and amazing vacations. Read More

News / Technology

Marriott admits 500 million guest accounts hacked

By Kevin May | November 30, 2018

A major security breach impacting on half a billion guest records in the Starwood reservation system has been disclosed by Marriott. Read More

News / Online

Simpleview, Tourism Media merge to create global marketing organization

By Mitra Sorrells | November 30, 2018

Arizona-based Simpleview and Liverpool-based Tourism Media Group are merging, creating a global marketing organization that will serve more than 800 destination marketing organizations, regional tourism... Read More

Interview / Startups

VIDEO: Teckst - Summit pitch at Phocuswright 2018

By Kevin May | November 29, 2018

Teckst empowers travel brands to text with their customers in real time using flexible CRM integrations. Read More

Interview / Startups

VIDEO: Situm Indoor Positioning - Summit pitch at Phocuswright 2018

By Kevin May | November 28, 2018

Indoor navigation technology for the traveler. Indoor workforce and asset-tracking technology to boost productivity. Read More

Interview / Technology

Technically Speaking - Laura Miller of InterContinental Hotels Group

By Mitra Sorrells | November 26, 2018

IHG (InterContinental Hotels Group) named Laura Miller chief information officer in February 2018, with responsibility for infrastructure and operations, enterprise architecture and data, IT security... Read More

News / Distribution

VIDEO: AccorHotels on adapting to shocks, localization and the road to digital

By Linda Fox | November 19, 2018

AccorHotels has been on a digital journey since 2014 when it announced its five-year digital transformation strategy. Read More

News / Technology

Could Google or Amazon end up owning the traveler profile?

By Linda Fox | November 9, 2018

Who owns the customer profile is going to change, and it could be an online giant such as Google or Amazon. Read More

From Our Partners / Technology

Travel fraud trends you need to know

By Michael Reitblat - Forter | November 5, 2018

Online fraud is rampant and travel brands are feeling the pain more than ever before. Fraud attack rates overall have increased by 13% since the beginning of 2017, and these rates show no signs of... Read More

News / Distribution

Expedia rolls out Guest Insights technology for booking behavior intel

By Linda Fox | October 30, 2018

Expedia is adding to its services it offers hotels with its Guest Insights technology. Read More

From Our Partners / Technology

Q&A: Tech, people and policy - the evolution of travel insurance

By Kevin May | October 29, 2018

Beth Godlin has worked in the travel insurance sector for 25 years, so is well-placed to analyze where it has come from and where it is heading. Read More

News / Online

VIDEO: The two well-funded activities brands speak out

By Kevin May & PhocusWire | October 22, 2018

It's been quite a year for Klook and GetYourGuide - both in terms of their individual strategies and the changes taking place in the tours and activities sector that they operate in. Read More

Opinion / Technology

Three ways hoteliers are kicking silos of technology for good (finally)

By Klaus Kohlmayr - IDEAS | October 18, 2018

Stop me if you’ve heard this before: In the age of OTAs and industry disruption, effectively managing a complex channel and distribution strategy is critical to a hotelier’s bottom line. Read More

News / Technology

Reimagining the airport model with a customer-focused, digital lens

By Paul Griffiths - Dubai Airports | October 12, 2018

The very nature of the aviation sector makes it an absolute necessity to have a long‐term view. Read More

News / Online

VIDEO: Flytographer on the marriage between the Instagram generation and activities

By Kevin May | October 11, 2018

There are some travel businesses that wouldn't have had the opportunity to exist less than a decade ago, such is the impact that technology and social behavior has had on the industry. Read More

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