VIDEO: Teckst - Summit pitch at Phocuswright 2018

Teckst empowers enterprises to build relationships with travelers using real-time human-to-human messaging.

The startup text-enables a company’s current phone numbers and pulls SMS messages along with those from other chat providers directly into the CRM, where agents can respond quickly.

The platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, Freshdesk, etc., and a dashboard puts analytics and controls at management’s fingertips.

Travelers typically need immediate answers, and forcing them to endure long wait times often sends them to social media to complain.

With Teckst, customers can text an existing 1-800 number about their room, flight status, attractions, etc. and engage with an expert while going about their day.

Adding a text channel deflects resource-intensive phone calls and keeps customer satisfaction high.

Here is Teckst's pitch at The Phocuswright Conference 2018...

And further analysis in the PhocusWire Studio.