Customer Relationship Management

From Our Partners / Technology

Q&A: Tech, people and policy - the evolution of travel insurance

By Kevin May | October 29, 2018

Beth Godlin has worked in the travel insurance sector for 25 years, so is well-placed to analyze where it has come from and where it is heading. Read More

News / Online

VIDEO: The two well-funded activities brands speak out

By Kevin May & PhocusWire | October 22, 2018

It's been quite a year for Klook and GetYourGuide - both in terms of their individual strategies and the changes taking place in the tours and activities sector that they operate in. Read More

Opinion / Technology

Three ways hoteliers are kicking silos of technology for good (finally)

By Klaus Kohlmayr - IDEAS | October 18, 2018

Stop me if you’ve heard this before: In the age of OTAs and industry disruption, effectively managing a complex channel and distribution strategy is critical to a hotelier’s bottom line. Read More

News / Technology

Reimagining the airport model with a customer-focused, digital lens

By Paul Griffiths - Dubai Airports | October 12, 2018

The very nature of the aviation sector makes it an absolute necessity to have a long‐term view. Read More

News / Online

VIDEO: Flytographer on the marriage between the Instagram generation and activities

By Kevin May | October 11, 2018

There are some travel businesses that wouldn't have had the opportunity to exist less than a decade ago, such is the impact that technology and social behavior has had on the industry. Read More

News / Online

VIDEO: Context Travel on standing out with branded tours

By Kevin May | October 8, 2018

Well-backed online travel agencies often get a lot of the headlines - but brands such as Context Travel have been operating quietly and steadily in the background for years. Read More

News / Distribution

Creating a Netflix-for-airlines loyalty model at $30/month

By Kevin May | October 5, 2018

The "X-for-hotels" or "Y-for-airlines" idea, when a modern consumer brand is used as a reference point, has become fairly common in the travel industry. Read More

News / Technology

Vacation rental vs. hotel tech: What's the future of PMS?

By Jill Menze | October 5, 2018

If vacation rental property managers want to distinguish how they do business compared to hotels, the first step is to rethink how they use technology and data. Read More

News / Technology

VIDEO: FareHarbor on being acquired by Booking.com

By Kevin May | October 3, 2018

In what has been a transformative year for tours and activities, perhaps one development stood out more than any other. Read More

News / Technology

Back in the offline world, part 4: High-tech versus high-touch hotels

By Mitra Sorrells | September 24, 2018

For the final piece in this series, we consider the topic of technology in the hotel environment. Read More

News / Technology

HYP3R happy as it raises $17M to expand geofencing tech

By Kevin May | September 17, 2018

A string of investors have handed HYP3R a $17 million war chest by way of a Series A investment in the company. Read More

Opinion / Online

Inside the complicated world of cancellation fees and non-refundable bookings

By Stefano Petrazzoli - Chargebacks911 | September 14, 2018

In this digital era, we’re used to booking our ticket, but often then have separate extras to consider, like choosing our seat, eating in-flight meals, hold luggage, among others. Read More

Notated News / Technology

Divided we stand - smart online and offline shopping is a merged experience

By Oliver Tan - Digital Commerce 360 | September 13, 2018

The history of retail goes back pretty far: from London’s first department store opening in 1796, to the rise of big box retailers in the 1960s. Read More

Interview / Startups

Startup Stage: Criton drags and drops app tools into hotels

By Kevin May | September 11, 2018

With 28 full-time employees and expansion to London, Criton is ambitious with its plan to give hotels the tools to create their own mobile applications. Read More