Customer Relationship Management

News / Online

VIDEO: Context Travel on standing out with branded tours

By Kevin May | October 8, 2018

Well-backed online travel agencies often get a lot of the headlines - but brands such as Context Travel have been operating quietly and steadily in the background for years. Read More

News / Distribution

Creating a Netflix-for-airlines loyalty model at $30/month

By Kevin May | October 5, 2018

The "X-for-hotels" or "Y-for-airlines" idea, when a modern consumer brand is used as a reference point, has become fairly common in the travel industry. Read More

News / Technology

Vacation rental vs. hotel tech: What's the future of PMS?

By Jill Menze | October 5, 2018

If vacation rental property managers want to distinguish how they do business compared to hotels, the first step is to rethink how they use technology and data. Read More

News / Technology

VIDEO: FareHarbor on being acquired by Booking.com

By Kevin May | October 3, 2018

In what has been a transformative year for tours and activities, perhaps one development stood out more than any other. Read More

News / Technology

Back in the offline world, part 4: High-tech versus high-touch hotels

By Mitra Sorrells | September 24, 2018

For the final piece in this series, we consider the topic of technology in the hotel environment. Read More

News / Technology

HYP3R happy as it raises $17M to expand geofencing tech

By Kevin May | September 17, 2018

A string of investors have handed HYP3R a $17 million war chest by way of a Series A investment in the company. Read More

Opinion / Online

Inside the complicated world of cancellation fees and non-refundable bookings

By Stefano Petrazzoli - Chargebacks911 | September 14, 2018

In this digital era, we’re used to booking our ticket, but often then have separate extras to consider, like choosing our seat, eating in-flight meals, hold luggage, among others. Read More

Notated News / Technology

Divided we stand - smart online and offline shopping is a merged experience

By Oliver Tan - Digital Commerce 360 | September 13, 2018

The history of retail goes back pretty far: from London’s first department store opening in 1796, to the rise of big box retailers in the 1960s. Read More

Interview / Startups

Startup Stage: Criton drags and drops app tools into hotels

By Kevin May | September 11, 2018

With 28 full-time employees and expansion to London, Criton is ambitious with its plan to give hotels the tools to create their own mobile applications. Read More

News / Distribution

Airline data riches are making scientists cry

By Linda Fox | September 7, 2018

EasyJet chief executive Johan Lundgren talks about data as a "game-changer". Read More

News / Online

Upsell conversion, mobile communication top list of opportunities for hoteliers

By Mitra Sorrells | September 5, 2018

A new survey of hoteliers in the United States, Canada, Western Europe and Southeast Asia has found the majority are missing the opportunity to generate revenue through upselling. Read More

Notated News / Technology

Digital transformation for retailers: a long game

By Achim Schneider - Digital Commerce 360 | September 3, 2018

Both pure-play and omnichannel retailers have had to come to terms with a new playing field, new rules and a very long list of requirements in recent years. Read More

Interview / Technology

In The Big Chair - Sean Fitzpatrick of OTA Insight

By Mitra Sorrells | August 31, 2018

A former-Oracle, Nokia and HotSchedules executive, Sean Fitzpatrick arrives with a recent investment round in the company's war chest and in a marketplace that continues to throw up new challenges. Read More

News / Distribution

RedAwning targets multi-unit rental sector with Leavetown acquisition

By Kevin May | August 30, 2018

Vacation rental network RedAwning has made it second acquisition of 2018 - this time buying fellow service Leavetown Vacations and its Jetstream distribution platform. Read More