Channel Management

Opinion / Distribution

Online travel agency fightback: Tactics to lure direct bookings

By Max Starkov - HEBS Digital | February 6, 2018

As the travel planning journey continues to become increasingly more complex, hoteliers need to be looking for more impactful ways to engage and retain their best potential guests. Read More

Opinion / Distribution

An insider's tale on hotel website conversion rates

By Jean-Louis Boss - Fastbooking | February 2, 2018

The conversion rate of a hotel website is determined by so many factors that one shouldn’t be fooled into trying to meet an industry average. Read More

News / Distribution

What hotels really want from reservation systems

By Jill Menze | January 25, 2018

The sustained quest for personalization underlies decisions being made all across the travel industry - including how hotels choose to approach their central reservation systems (CRSs). Read More

Opinion / Distribution

Investigation: How airlines gain an edge through pricing (Part Two)

By Riccardo Boin and others - McKinsey | January 24, 2018

Taking attribute-level customization and applying it across all revenue categories to create a smarter RM model will enable airlines to create a potentially infinite number of price points. Read More

News / Distribution

Seven in ten airline bookings have ancillary product option

By Kevin May | January 22, 2018

Amadeus claims over two-thirds of global air bookings are now eligible to include an ancillary service. Read More

Opinion / Distribution

Investigation: How airlines gain an edge through pricing (Part One)

By Riccardo Boin and others - McKinsey | January 22, 2018

Most airlines have optimized their core ticket costs. But as ancillary purchases represent an increasing percentage of customer spending airlines must rethink their revenue-management practices. Read More

News / Technology

Helix buys attractions tech startup Booking Boss

By Kevin May | January 15, 2018

Australia-based Booking Boss, provider of booking and ticketing tools to operators in tours and activities, has sold to Helix Leisure. Read More

News / Online

Research Spotlight: Online travel in Asia Pacific to continue soaring

By PhocusWire | January 11, 2018

The last 15 years have seen Asia Pacific go from being a relative backwater in online travel to the biggest regional market on the planet. Read More

Opinion / Distribution

Emerging technologies are outsmarting the hotel revenue model

By Rom Hendler - InnoVel | January 10, 2018

Just when hoteliers thought they’ve mastered the art of working with online travel agents, there seems to be a sense of déjà-vu. Read More

Opinion / Distribution

Investigation: Hotels and online agencies battle on three fronts (Part Two)

By Robert Cole - RockCheetah | January 8, 2018

Logically, hotel reward program members have always booked a disproportionate amount of business. Read More

Opinion / Distribution

Investigation: Hotels and online agencies battle on three fronts (Part One)

By Robert Cole - RockCheetah | January 5, 2018

Don’t be fooled, despite the occasionally cordial "partnering" rhetoric between the major hotel brands and OTAs, this is an existential battle. Read More