Analytics

Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More

The BookingSuite App Store is a collection of currently 45 different services provided by software companies in the industry that cover a range of tools to help hoteliers with their day-to-day... Read More

Learning the trade at a number of hotels and resorts in the mid-2000s, the often outspoken Patrick Bosworth co-created Duetto in 2011 in the U.S. Read More

HotelsBI was created in January 2016 by Leon Vaidman and includes tools for hotels to increase direct bookings and retain customers. Read More

For travel companies, a CDP can add significant agility and resilience to infrastructure and organization, reduce operating costs and provide the necessary controls for proper data governance. Read More

Alipay says middle-aged travelers, those born between 1960 and 1979, were the main driving force in outbound tourism and overseas consumption for the Chinese Lunar New Year week.  Read More

An eye-watering estimate of $2.4 billion was lost in online revenue on websites during the fourth quarter of 2018. Read More

The survey divides airlines into laggards, challengers, visionaries and leaders when it comes to conversion rate optimization activities. Read More

Travel brands and suppliers need to be aware that the Chinese travel market is not only growing - it is also changing. Read More

Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More

The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More

Major cruise lines are undergoing unprecedented digital transformation, committing billions of dollars to the process. The same rules do not apply to every digital journey, so how can cruise lines win... Read More

A new hotel brand, Life House, is currently testing an algorithmic pricing system based on customer profiles, history, spending habits and even social media followers.  Read More

Travel marketing is a fundamentally different discipline to other forms of marketing, with consumers behaving and spending in ways that no other industry can replicate. Read More

Delta CEO Ed Bastian talks about internal culture, AI and other data initiatives during CES 2019. Read More