Analytics


hilton-sabre-hotels-ITB
Hotel experts warn data should not just be considered a "hobby"
By Linda Fox | March 14, 2019
Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More
News | Technology
Booking.com pivots BookingSuite into a hotel tech app store
Booking.com pivots BookingSuite into a hotel tech app store
By Kevin May | March 6, 2019
The BookingSuite App Store is a collection of currently 45 different services provided by software companies in the industry that cover a range of tools to help hoteliers with their day-to-day... Read More
News | Technology
In the Big Chair - Patrick Bosworth of Duetto
In the Big Chair - Patrick Bosworth of Duetto
By Linda Fox | March 6, 2019
Learning the trade at a number of hotels and resorts in the mid-2000s, the often outspoken Patrick Bosworth co-created Duetto in 2011 in the U.S. Read More
Interview | Technology
Fornova buys hospitality intelligence platform HotelsBI
Fornova buys hospitality intelligence platform HotelsBI
By Kevin May | March 4, 2019
HotelsBI was created in January 2016 by Leon Vaidman and includes tools for hotels to increase direct bookings and retain customers. Read More
News | Distribution
Why customer data platforms hold immense potential for travel companies
Why customer data platforms hold immense potential for travel companies
By Jim Price - MParticle  | February 13, 2019
For travel companies, a CDP can add significant agility and resilience to infrastructure and organization, reduce operating costs and provide the necessary controls for proper data governance. Read More
Opinion | Technology
Alipay usage Chinese New Year
Older Chinese tourists catching up to millennials in use of mobile payments
By Mitra Sorrells | February 12, 2019
Alipay says middle-aged travelers, those born between 1960 and 1979, were the main driving force in outbound tourism and overseas consumption for the Chinese Lunar New Year week.  Read More
News | Technology
Travel websites losing billions as shoppers abandon purchases
Travel websites losing billions as shoppers abandon purchases
By Linda Fox | February 11, 2019
An eye-watering estimate of $2.4 billion was lost in online revenue on websites during the fourth quarter of 2018. Read More
News | Online
airline-conversion-rates
Airlines look to test-and-learn techniques to shift from being "laggards"
By Linda Fox | February 8, 2019
The survey divides airlines into laggards, challengers, visionaries and leaders when it comes to conversion rate optimization activities. Read More
News | Technology
China series part 1 overview
China, part 1: The big (and getting bigger) picture
By Mitra Sorrells | February 4, 2019
Travel brands and suppliers need to be aware that the Chinese travel market is not only growing - it is also changing. Read More
News | Online
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
By Simone Puorto - Simone Puorto Consulting  | January 30, 2019
Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More
Opinion | Technology
Intelity raises $44M to fuel global expansion of guest management platform
Intelity raises $44M to fuel global expansion of guest management platform
By Kevin May | January 28, 2019
The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More
News | Technology
Busting a billion-dollar digital myth for cruise lines
Busting a billion-dollar digital myth for cruise lines
By Apurva Chamaria - RateGain  | January 28, 2019
Major cruise lines are undergoing unprecedented digital transformation, committing billions of dollars to the process. The same rules do not apply to every digital journey, so how can cruise lines win... Read More
From Our Partners | Technology
New model hotel op-ed Gulati
When it comes to guest personalization, price is only one piece of the puzzle
By Valerie Castillo - TrustYou  | January 23, 2019
A new hotel brand, Life House, is currently testing an algorithmic pricing system based on customer profiles, history, spending habits and even social media followers.  Read More
News | Startups
3 reasons why most consumer data advice doesn’t work for travel brands
3 reasons why most consumer data advice doesn’t work for travel brands
By Carolyn Corda - Adara  | January 11, 2019
Travel marketing is a fundamentally different discipline to other forms of marketing, with consumers behaving and spending in ways that no other industry can replicate. Read More
Opinion | Technology
delta-ceo-CES-2019
CES 2019: Delta boss talks data, AI and internal culture
By Linda Fox | January 10, 2019
Delta CEO Ed Bastian talks about internal culture, AI and other data initiatives during CES 2019. Read More
News | Technology