Analytics

Viator tests new commission rate, raising skepticism with operators
News / Online
Viator tests new commission rate, raising skepticism with operators
By Jill Menze | October 22, 2021
Called Accelerate, Viator’s new program allows tour operators to pay to boost their visibility. Some are questioning the strategy. Read More
Ex-British Airways CEO slams digitally naive airline sector
News / Technology
Ex-British Airways CEO slams digitally naive airline sector
By Linda Fox | October 14, 2021
Digitally savvy customers have been trained to expect a new level of service from online retailers and airlines stand to lose out when it comes to discretionary spend, says Alex Cruz. Read More
ibm-environmental-suite
News / Technology
IBM launches climate impact tools for airlines, other companies
By Mitra Sorrells | October 12, 2021
The IBM Environmental Intelligence Suite combines weather data, carbon accounting capabilities, artificial intelligence and more. Read More
What will drive hotel recovery in 2022?
From Our Partners / Distribution
What will drive hotel recovery in 2022?
By Paul Barron - Amadeus Hospitality | October 11, 2021
Trends and considerations for hospitality professionals focused on sales, marketing, operations and revenue management. Read More
Flyr lands $150M funding to expand travel revenue system
News / Technology
Flyr lands $150M funding to expand travel revenue system
By Kevin May | September 22, 2021
The U.S.-based company has won the backing from lead investor and growth equity company WestCap. Read More
global-market-insight-hotel-recovery-2
From Our Partners / Distribution
Discover how to track worldwide recovery and spot early signs of demand
By Nadine Böttcher - OTA insight | September 22, 2021
Despite hoteliers across the globe eager to capitalize on recovery efforts, strategic decision-making is more difficult in a post-pandemic world than ever before. Read More
Q&A: Klook on taking risks, collaboration and new trends
News / Online
Q&A: Klook on taking risks, collaboration and new trends
By Mitra Sorrells | September 20, 2021
As Klook marks seven years since its launch, chief commercial officer Wilfred Fan shares the company's COVD recovery strategy and future plans. Read More
VIDEO: Location targeting as a travel marketing tactic
News / Technology
VIDEO: Location targeting as a travel marketing tactic
By PhocusWire | September 14, 2021
Even with the looming threat of Big Tech hanging over the technical capabilities of travel brands to target consumers in a destination, brands still have plenty of tactics at their disposal. Read More
startups-traveltech-show-bts
News / Technology
Travel innovation "faceoff" brands unveiled for Business Travel Show
By PhocusWire | September 13, 2021
The companies will present their services in series of head-to-head battles at the in person event, which takes place later this month. Read More
startup-stage-staytick
Interview / Startups
STARTUP STAGE: StayTick is a membership-based hotel booking platform
By Mitra Sorrells | August 23, 2021
For an annual membership fee of €25, StayTick says its members save up to 25% on bookings at more than 500,000 hotels worldwide. Read More
How COVID-19 has changed travel's chief technology officers
News / Technology
How COVID-19 has changed travel's chief technology officers
By Linda Fox | August 19, 2021
Travel CTOs have had to acquire new skills, upend their priority list and think carefully about how to combine new tech with legacy systems and practices, for maximum efficiency. Read More
my-method-xovis-grr
Opinion / Technology
My Method… How this airport uses queue management technology
By Meghan Hussey - Xovis | August 18, 2021
This Michigan airport is using a system that notifies stakeholders if wait times exceed 25 minutes and if the queue has hit capacity.  Read More
sendsquared-funding-$1M
News / Startups
SendSquared raises $1M for guest communications platform
By Linda Fox | August 11, 2021
SendSquared will put the seed funding toward product development and expanding its sales, marketing and product teams. Read More
wheel-the-world-2m-funding
News / Startups
Accessible travel OTA Wheel the World raises $2M
By Mitra Sorrells | August 10, 2021
Founded in 2018, Wheel the World’s site offers accommodations, things to do and trips in more than 50 destinations worldwide. Read More
What destinations can do about Apple's location data overhaul
Opinion / Technology
What destinations can do about Apple's location data overhaul
By Nikolai Scholz - Adara | August 3, 2021
Building a strategy that isn’t solely reliant on IP address is a smart investment in the future, especially for travel organizations that use location data for targeting and information-gathering. Read More