Ryanair

News / Distribution

Ryanair and Booking.com end deal ahead of new Rooms service launch

By Kevin May | June 9, 2016

Booking.com will no longer power the accommodation platform of the Ryanair website from the end of September this year. The European low-cost carrier has worked with the Priceline Group-owned Booki Read More

News / Technology

Ryanair to launch next wave of digital services

By Kevin May | April 12, 2016

European low cost carrier Ryanair will introduce a string of new tools and service this year as part of the next phase of its digital turnaround project. The company says it will begin the third ye Read More

News / Distribution

Ryanair turns screw on Google over misleading eDreams ads

By Kevin May | March 2, 2016

European low cost airline Ryanair has upped the ante in its fight against Google and eDreams after an advertising regulator upheld a complaint about the online travel agency. Ryanair has been in a Read More

News / Technology

An anytime, any place, anywhere approach for airline retailing in 2016

By Linda Fox | January 11, 2016

Expect more in-destination activities to be available via your favourite airline if a report on airline retailing is to be believed. The GuestLogix report predicts more of the same in terms of wifi Read More

News / Distribution

Ryanair keeps Google Flight Search agreement despite legal battle

By Kevin May | December 8, 2015

Google Flight Search will continue to be a friend of Ryanair even as the pair prepare to battle it out in the courts over an advertising dispute. The confirmation came as another broadside was fire Read More

News / Online

Ryanair to take Google and eDreams to court over misleading advertising claim

By Kevin May | December 2, 2015

UPDATE: Ryanair says it welcomes an initial "first step" by eDreams to modify how the online travel agency displays its advertising on Google. The OTA has changed "Ryanair: Cheap Flights" to "Ry Read More

News / Technology

Customer ratings show airline apps getting better

By Viewpoints | November 13, 2015

While criticism of airline mobile app quality is not out of ordinary, our analysis reveals that passengers’ satisfaction with airline app quality is growing. NB This is a viewpoint by Dr Piotr Spie Read More

News / Technology

Online travel's troika: mobile, data and the customer experience

By Pamela Whitby | November 11, 2015

Dara Brady, head of digital experience for Ryanair, shared his insights into how the airline, like all other brands, is trying to play a more active role in the customer journey. NB This is a viewp Read More

News / Distribution

Lufthansa traffic up in first clean month since GDS surcharge (but rivals up more)

By Kevin May | November 11, 2015

October was expected to be a crucial month in the ongoing saga of Lufthansa's introduction of a surcharge for all bookings made via Global Distribution Systems. The airline released figures this we Read More

News / Technology

First look - Ryanair teases new website

By Linda Fox | October 19, 2015

Ryanair is giving passengers a sneak peak of its much touted new website which on first glance seems clean with an improved user experience. The low-cost carrier has been talking about it for almos Read More

News / Online

eDreams hits back over Ryanair claims it is misleading consumers on Google

By Kevin May | October 6, 2015

UPDATE: eDreams has responded with a strong rebuke of Ryanair's statement earlier today. “eDreams notes Ryanair’s latest attack on the fast-growing online travel agency (‘OTA’) sector. As an OTA, Read More

News

Turning flight disruption into opportunity (and showing TLC) via technology

By Kevin May | September 23, 2015

There are delicate balances to be had all around the travel industry, especially when it comes to dealing with customers. But no more so than when flights are delayed or cancelled and passengers ar Read More

News / Distribution

Gatwick Airport - a distribution disruptor?

By Martin Cowen | September 15, 2015

"World-first" is an overused phrase in travel technology, but Gatwick Airport, of all places, has made such a claim around a service which allows "connecting flights between low cost and full service Read More

News / Technology

Reflections on Ryanair's mobile website...

By Viewpoints | August 3, 2015

Ryanair quietly launched its first mobile booking website last month. This follows CEO Michael O’Leary’s announcement in its 2014 annual report that the carrier will no longer “allow” competitors to “ Read More

News / Distribution

Ryanair wants to sell flights on other airlines on its site [UPDATED]

By Martin Cowen | July 28, 2015

Ryanair, which recently adopted a (relatively) more customer-friendly approach, is also changing its tactics toward some of its competitors. But it's not losing its power to get media attention. Read More

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