Hotels around the world continue to
have challenges related to staffing.
And as they struggle to find people
to fill key roles, many are also still burdened with inefficient, manual
processes to handle payments for their meetings and events business.
It’s a critical issue since this business is a key driver of revenue – and also
relationships - for these hotels and the meeting and event professionals they
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As a global provider of B2B
payments and business intelligence solutions to the hospitality industry, Onyx
CenterSource works with more than 150,000 hotel properties and 200,000 travel
booking providers in more than 160 countries.
In an interview with PhocusWire
editor in chief Mitra Sorrells, Onyx CenterSource chief commercial officer Tony
Wagner explained how automation can improve productivity for staff and drive
greater insights for hotels.
And Wagner shared how adding visibility and efficiency
to the process can also build trust among stakeholders.
Watch the full discussion below.
Why hotels need payment automation for meetings and events