ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

ChatGPT with phone
Opinion / Technology
ChatGPT means radically improved travel sales conversion
By Terry Jones | April 7, 2023
Travelocity founder Terry Jones says his past work creating Wayblazer makes him confident ChatGPT and other forms of generative AI will permanently disrupt the user interface in travel. Read More
Expedia adds ChatGPT for travel planning in iOS app
News / Technology
Expedia adds ChatGPT for travel planning in iOS app
By Mitra Sorrells | April 4, 2023
While the integration of ChatGPT has happened in a matter of weeks, CEO Peter Kern says it has been done very carefully, with controls in place to ensure the interactions relate only to travel and are... Read More
Duve to launch ChatGPT tool for guest communications
News / Technology
Duve to launch ChatGPT tool for guest communications
By Linda Fox | March 27, 2023
The company, which plans to launch DuveAI in the second quarter of this year, says it will enable “hoteliers and hosts to interact with their guests like never before.” Read More
kayak Expedia group chatgpt
News / Technology
Expedia, Kayak first in travel with plugins for ChatGPT
By Mitra Sorrells | March 23, 2023
ChatGPT is inviting its Plus subscribers to join a wait list to get access to plugins, with plans to roll them out more widely in the future.   Read More
Expedia, Microsoft and travel experts on ChatGPT
News / Technology
Expedia, Microsoft and travel experts on ChatGPT
By Mitra Sorrells | February 27, 2023
Listen to PhocusWire's first LinkedIn Audio event, with executives from Expedia and Microsoft and Kayak co-founder Paul English discussing the potential use of ChatGPT in travel.     Read More
Magpie launches new tool for tour operators built on ChatGPT
News / Technology
Magpie launches new tool for tour operators built on ChatGPT
By Mitra Sorrells | February 23, 2023
Magpie's ChatGPT-based “product optimization tool” is intended to help tour and activity suppliers create better quality marketing content, including titles, descriptions, keywords and... Read More
Trip.com launches in-app chatbot built on OpenAI
News / Technology
Trip.com launches in-app chatbot built on OpenAI
By Mitra Sorrells | February 21, 2023
Known as TripGen, the tool offers a conversational interface similar to ChatGPT and other natural language processing chat tools. Read More
The power - and limitations - of ChatGPT for travel
Opinion / Technology
The power - and limitations - of ChatGPT for travel
By Lennart Dobravsky - Lufthansa Innovation Hub | January 30, 2023
Lufthansa Innovation Hub takes a deeper dive into ChatGPT and the opportunities it may present for the travel industry. Read More
What will ChatGPT mean for the travel industry?
News / Technology
What will ChatGPT mean for the travel industry?
By Mitra Sorrells | January 12, 2023
Industry leaders from Booking.com, Expedia Group, Hopper and more weigh in on the topic of what ChatGPT might mean for their internal operations and for travelers. Read More
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