ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

AI Insights: Generative AI in travel distribution
News / Technology
AI Insights: Generative AI in travel distribution
By PhocusWire | May 17, 2023
Travelport’s chief product and technology officer Tom Kershaw answers our questions about how the company is working with generative artificial intelligence technology.    Read More
Why it's time for travel companies to address "technical debt"
News / Technology
Why it's time for travel companies to address "technical debt"
By Derek Catron | May 15, 2023
WhileChatGPT and AI are cool, travel businesses can't get the full benefit of new technologies until they replace their antiquated systems, experts at at Hotelbeds’ MarketHub Americas conference said.... Read More
Seamless but secure: ChatGPT and data protection in travel
News / Technology
Seamless but secure: ChatGPT and data protection in travel
By Mitra Sorrells | May 15, 2023
Join us for PhocusWire's next LinkedIn Audio Event as we discuss this topic with executives from Hopper, MakeMyTrip, Microsoft and Indicio. Read More
Airbnb's Chesky on GPT-4 being right for travel
News / Online
Airbnb's Chesky on GPT-4 being right for travel
By Linda Fox | May 10, 2023
Airbnb CEO Brian Chesky said he felt the plugin interface was not right for travel but he has high hopes for GPT-4. Read More
MakeMyTrip adds Microsoft’s GPT tech for voice-assisted travel booking
News / Technology
MakeMyTrip adds Microsoft’s GPT tech for voice-assisted travel booking
By Mitra Sorrells | May 9, 2023
The India-based online travel agency says it will use the technology to introduce voice-assisted booking in Indian languages. Read More
Navan uses ChatGPT for travel spend analysis and management
News / Technology
Navan uses ChatGPT for travel spend analysis and management
By Linda Fox | May 4, 2023
The company, formerly TripActions, said it has used generative AI to develop Ava into a personal data analyst in addition to the previous traveler support function. Read More
How ChatGPT levels the playing field for travel companies
News / Technology
How ChatGPT levels the playing field for travel companies
By Derek Catron | May 4, 2023
ChatGPT’s relative simplicity has benefited travel companies ranging in size from Expedia to Sailsquare, an Italy-based sailing cruise marketplace that used the tool to monitor communications on its... Read More
How more travel companies make “magic” with ChatGPT
News / Technology
How more travel companies make “magic” with ChatGPT
By Derek Catron | May 1, 2023
We've gathered information from more companies that are integrating ChatGPT, including Hospitable which is using it to respond to guest messages.   Read More
Understanding ChatGPT for tourism and hospitality
News / Technology
Understanding ChatGPT for tourism and hospitality
By PhocusWire | April 28, 2023
Learn more about how to use ChatGPT, examples of applications, risks to consider and what to expect in the future in this webinar co-hosted by PhocusWire and Miles Partnership. Read More
Generative AI and ChatGPT: What it means for tourism and hospitality
Event / Technology
Generative AI and ChatGPT: What it means for tourism and hospitality
April 27, 2023
In this webinar, Phocuswright and Miles Partnership will provide valuable insights on the essential aspects of generative AI, the most compelling applications for destinations and hospitality businesses... On Demand
Fixing the digital trust issue in ChatGPT for travel
News / Technology
Fixing the digital trust issue in ChatGPT for travel
By Mitra Sorrells | April 27, 2023
Experts in the field of decentralized identity say verifiable credentials combined with a decentralized communications protocol can enable the full power of ChatGPT to act as a virtual assistant for... Read More
Ixigo technology chief on AI, ChatGPT and their potential
News / Technology
Ixigo technology chief on AI, ChatGPT and their potential
By Linda Fox | April 25, 2023
Mobile-driven Ixigo has made a string of acquisitions and investments in recent years, adding technology and inventory, and was an early mover when it came to experimenting with artificial intelligence. Read More
Travel startups: End of the boom or beginnings of a renaissance?
News / Startups
Travel startups: End of the boom or beginnings of a renaissance?
By Mike Coletta - Phocuswright | April 24, 2023
We have entered very difficult territory for fundraising in travel, and the days of easy money are over (at least for now). Read More
ChatGPT in the business travel world
News / Technology
ChatGPT in the business travel world
By Linda Fox | April 21, 2023
The corporate travel world is considering how it might boost productivity internally as well as the customer experience externally using ChatGPT and other generative AI solutions. Read More
chatgpt laptop
News / Technology
ChatGPT: A chatty dozen of travel tools and services
By Derek Catron | April 18, 2023
Travel companies are using ChatGPT for everything from personalized itinerary recommendations to social media marketing and 24/7 customer support.   Read More
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