ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

Booking.com adds conversational trip planning with ChatGPT
News / Technology
Booking.com adds conversational trip planning with ChatGPT
By Mitra Sorrells | June 27, 2023
For now the chat platform is integrated only with Booking.com’s accommodation booking experience, but the company plans to add flights, ground transportation and other trip components in the future. Read More
3 takeaways for travel insurtechs from Sam Altman's world tour
Opinion / Technology
3 takeaways for travel insurtechs from Sam Altman's world tour
By Daniel Green - Faye | June 27, 2023
As OpenAI CEO Sam Altman continues his call for increased regulation of artificial intelligence, what lessons can be applied about regulation to the travel insurance space?   Read More
Early adopters of AI for travel on the power of new models
News / Technology
Early adopters of AI for travel on the power of new models
By Mitra Sorrells | June 23, 2023
The founders of 30SecondstoFly and Sam - two AI-powered chatbots that have been acquired by Amex GBT and Flight Centre Travel Group, respectively, discuss the potential of new large language models. Read More
Personalization + ChatGPT = Holy grail in customer intent
Opinion / Technology
Personalization + ChatGPT = Holy grail in customer intent
By Terry Jones | June 23, 2023
ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More
AI Insights: Generative AI in business travel
News / Technology
AI Insights: Generative AI in business travel
By PhocusWire | June 21, 2023
Amex GBT's chief technology officer David Thompson shares insights on the company's work with generative artificial intelligence. Read More
HiJiffy lands €3.8M investment, looks to expand chatbot service
News / Startups
HiJiffy lands €3.8M investment, looks to expand chatbot service
By Linda Fox | June 21, 2023
The investment in the company was led by Caixa Capital with Lince Capital and existing investor Portugal Ventures also participating. Read More
AI Insights: Generative AI for vacation rental metasearch
News / Technology
AI Insights: Generative AI for vacation rental metasearch
By PhocusWire | June 16, 2023
HomeToGo’s director of engineering, Mahendra Roopa, answers our questions about how the company is working with generative artificial intelligence technology.   Read More
Could generative AI make Google Maps a full travel app?
News / Technology
Could generative AI make Google Maps a full travel app?
By Linda Fox | June 16, 2023
A Lufthansa Innovation Hub study explores how generative AI could be the final piece of the map-based travel planning puzzle. Read More
Microsoft, Trip.com and Kayak on their work with ChatGPT
News / Online
Microsoft, Trip.com and Kayak on their work with ChatGPT
By Derek Catron | June 15, 2023
Generative AI dominated conversations at Phocuswright Europe even before the discussion turned to its best-known tool.   Read More
Trip.com Group sees pent-up demand drive bookings above 2019 levels
News / Online
Trip.com Group sees pent-up demand drive bookings above 2019 levels
By Mitra Sorrells | June 8, 2023
In a call with analysts to discuss Q1 results, company executives also spoke of continued integration of AI with "proper guardrails in place." Read More
Guarding against bias in ChatGPT and travel’s AI tools
News / Technology
Guarding against bias in ChatGPT and travel’s AI tools
By Derek Catron | June 8, 2023
Jyotika Singh, the director of data science at Placemakr, talks about the benefits and pitfalls AI and natural language processing present for the travel sector.   Read More
Priceline partners with Google to deploy generative AI
News / Technology
Priceline partners with Google to deploy generative AI
By Mitra Sorrells | June 6, 2023
Priceline will use the generative AI technology to create a new virtual travel assistant chatbot to improve internal workflows. Read More
AI Insights: Generative AI's impact on the shopping experience
News / Technology
AI Insights: Generative AI's impact on the shopping experience
By PhocusWire | June 6, 2023
Amadeus chief technology officer Sylvain Roy answers our questions on how the company is working with generative artificial intelligence technology. Read More
GetYourGuide nabs $194M for global expansion, more AI development
News / Online
GetYourGuide nabs $194M for global expansion, more AI development
By Mitra Sorrells | June 1, 2023
Along with a newly-launched ChatGPT plugin, GetYourGuide is exploring a variety of use cases for generative AI to help travelers, supply partners and its internal operations. Read More
Microsoft: New AI plugins coming from Tripadvisor, Trip.com, Skyscanner and more
News / Technology
Microsoft: New AI plugins coming from Tripadvisor, Trip.com, Skyscanner and more
By Mitra Sorrells | May 30, 2023
Five travel brands are among the companies developing AI plugins accessible in both ChatGPT and all of Microsoft's products including Bing search. Read More
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