ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

AI Insights: Generative AI for corporate travel service and communications
News / Technology
AI Insights: Generative AI for corporate travel service and communications
By PhocusWire | July 18, 2023
Flight Centre Travel Group’s chief experience officer John Morhous answers our questions about how the company’s corporate travel unit, FCM Travel, is working with generative artificial intelligence... Read More
AI Insights: Generative AI to manage short-term rentals
News / Technology
AI Insights: Generative AI to manage short-term rentals
By PhocusWire | July 14, 2023
Hostfully co-founder and president David Jacoby answers our questions about how the company is working with generative artificial intelligence technology. Read More
How can travel harness ChatGPT - while limiting risks?
Opinion / Technology
How can travel harness ChatGPT - while limiting risks?
By Rudy Daniello – Amadeus | July 11, 2023
Amadeus has been working with Microsoft and Accenture to develop a generative AI-powered interactive travel assistant to assist corporate travelers with all elements of their journey. Read More
Expedia Group launches One Key unified rewards program
News / Online
Expedia Group launches One Key unified rewards program
By Derek Catron | July 7, 2023
Speaking at Phocuswright Europe 2023, Alfonso Paredes called One Key “a super powerful tool” that would spread rewards benefits to more travelers.   Read More
Business travel leaders cautious on generative AI, tout benefits
News / Technology
Business travel leaders cautious on generative AI, tout benefits
By Linda Fox | July 6, 2023
Generative AI continues to dominate conversations across travel with corporate travel no exception. Executives from Clarivate, Cornerstone, Spotnana and UiPath share early uses for the tech and pitfalls... Read More
AI Insights: Generative AI and personalization
News / Technology
AI Insights: Generative AI and personalization
By PhocusWire | June 29, 2023
Skyscanner CTO Andrew Phillips answers our questions about how the company is working with generative artificial intelligence technology. Read More
How AI is enabling self-service round-the-world trip planning
News / Technology
How AI is enabling self-service round-the-world trip planning
By Derek Catron | June 29, 2023
A partnership between the Oneworld airline alliance and Elemental Cognition for around-the-world bookings relies on a generative AI chatbot.   Read More
Priceline’s new AI chatbot will mix ChatGPT and Google tech
News / Technology
Priceline’s new AI chatbot will mix ChatGPT and Google tech
By Mitra Sorrells | June 28, 2023
Priceline's new chatbot, Penny, is equipped with security features so users can complete an accommodation booking right within the chat. Read More
Booking.com adds conversational trip planning with ChatGPT
News / Technology
Booking.com adds conversational trip planning with ChatGPT
By Mitra Sorrells | June 27, 2023
For now the chat platform is integrated only with Booking.com’s accommodation booking experience, but the company plans to add flights, ground transportation and other trip components in the future. Read More
3 takeaways for travel insurtechs from Sam Altman's world tour
Opinion / Technology
3 takeaways for travel insurtechs from Sam Altman's world tour
By Daniel Green - Faye | June 27, 2023
As OpenAI CEO Sam Altman continues his call for increased regulation of artificial intelligence, what lessons can be applied about regulation to the travel insurance space?   Read More
Early adopters of AI for travel on the power of new models
News / Technology
Early adopters of AI for travel on the power of new models
By Mitra Sorrells | June 23, 2023
The founders of 30SecondstoFly and Sam - two AI-powered chatbots that have been acquired by Amex GBT and Flight Centre Travel Group, respectively, discuss the potential of new large language models. Read More
Personalization + ChatGPT = Holy grail in customer intent
Opinion / Technology
Personalization + ChatGPT = Holy grail in customer intent
By Terry Jones | June 23, 2023
ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More
AI Insights: Generative AI in business travel
News / Technology
AI Insights: Generative AI in business travel
By PhocusWire | June 21, 2023
Amex GBT's chief technology officer David Thompson shares insights on the company's work with generative artificial intelligence. Read More
HiJiffy lands €3.8M investment, looks to expand chatbot service
News / Startups
HiJiffy lands €3.8M investment, looks to expand chatbot service
By Linda Fox | June 21, 2023
The investment in the company was led by Caixa Capital with Lince Capital and existing investor Portugal Ventures also participating. Read More
AI Insights: Generative AI for vacation rental metasearch
News / Technology
AI Insights: Generative AI for vacation rental metasearch
By PhocusWire | June 16, 2023
HomeToGo’s director of engineering, Mahendra Roopa, answers our questions about how the company is working with generative artificial intelligence technology.   Read More
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