ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

Flight Centre Travel Group creates global “AI Center of Excellence”
News / Technology
Flight Centre Travel Group creates global “AI Center of Excellence”
By Mitra Sorrells | December 11, 2023
FCTG said the new division will focus on promoting, adopting and integrating AI into the company’s corporate divisions to enrich customer experiences, boost employee productivity and more. Read More
5 key takeaways from The Phocuswright Conference
News / Online
5 key takeaways from The Phocuswright Conference
By PhocusWire | November 17, 2023
Whether you were at the 2023 Phocuswright Conference in Fort Lauderdale, Florida, or whether you’ve taken interest from afar, there is plenty to catch up on after a string of panels, sessions,... Read More
More than one-third of leisure travelers have used GenAI tools, report says
News / Technology
More than one-third of leisure travelers have used GenAI tools, report says
By Morgan Hines | November 10, 2023
More than half of leisure travelers who have used generative artificial intelligence planning tools booked most or all of the recommendations provided by the chatbot. Read More
Microsoft and Tripadvisor on what OpenAI’s DevDay product announcements mean for travel
News / Technology
Microsoft and Tripadvisor on what OpenAI’s DevDay product announcements mean for travel
By Mitra Sorrells | November 8, 2023
In PhocusWire's fourth Let's Hear It! LinkedIn Audio event, Tripadvisor head of data Rahul Todkar and Microsoft regional vice president for advertising Pablo Laucirica unpack the meaning of OpenAI's... Read More
Updates from OpenAI DevDay and the latest on generative AI for travel
Event / Technology
Updates from OpenAI DevDay and the latest on generative AI for travel
November 7, 2023
LinkedIn On Demand
Multimodal AI and the UX revolution in travel
Opinion / Technology
Multimodal AI and the UX revolution in travel
By Christian Watts – Magpie | November 1, 2023
The shift to multimodal GenAI opens the door to mind-boggling possibilities for travel and other fields. Is this the end of the phone?   Read More
Unexpected takeaways from global aviation events in 2023
Opinion / Technology
Unexpected takeaways from global aviation events in 2023
By Matthew Walker - Plan3 | October 30, 2023
Three surprising themes at the World Aviation Festival: a return to technology basics, staff shortages and making travel human again. Read More
Tripadvisor launches new AI travel planning features
News / Online
Tripadvisor launches new AI travel planning features
By Morgan Hines | October 24, 2023
Tripadvisor is rolling out AI-generated hotel reviews for some oft-reviewed locations. Read More
Industry leaders on the outlook for tours, activities and attractions
News / Online
Industry leaders on the outlook for tours, activities and attractions
By Mitra Sorrells | October 20, 2023
Viator CCO Sarah Dines, Rezdy CEO Chris Atkin and investor Michael Zeisser were among the panelists discussing the tours and activities sector at Arival 360 Orlando. Read More
AI Insights: Generative AI to improve the RV rental search experience
News / Technology
AI Insights: Generative AI to improve the RV rental search experience
By PhocusWire | October 19, 2023
RVshare's Melissa Turner Fortenberry answers our questions about how the company is working with generative AI technology. Read More
Skyscanner unveils ChatGPT discovery tool
News / Technology
Skyscanner unveils ChatGPT discovery tool
By Linda Fox | October 13, 2023
The solution, which is powered by ChatGPT, is initially launching in beta across Australia, India and Singapore to gauge traveler behavior when using AI for trip planning. Read More
Assessing AI opportunities through the corporate travel lens
News / Technology
Assessing AI opportunities through the corporate travel lens
By Linda Fox | October 12, 2023
Technology experts discuss the potential gains and risks of artificial intelligence in the corporate travel world. Read More
AI Insights: Generative AI to enhance vacation rental software Lodgify
News / Online
AI Insights: Generative AI to enhance vacation rental software Lodgify
By PhocusWire | October 9, 2023
Lodgify's co-founder and CEO Dennis Klett answers our questions about how the company is working with generative AI. Read More
Google, Expedia, Travelport and Wego on AI risks, opportunities
News / Technology
Google, Expedia, Travelport and Wego on AI risks, opportunities
By Mitra Sorrells | October 3, 2023
In a session at WiT Singapore, executives from the four companies discussed concerns such as privacy, hallucinations and bias in relation to generative AI. Read More
Travel SEO in the world of AI “answer engines”
Opinion / Technology
Travel SEO in the world of AI “answer engines”
By Matthew Barker - Horizon Guides | September 29, 2023
After years of being cut out of the SEO action, is it wishful thinking to wonder if there’s a potential golden age for expert human-created content, provided it truly adds original perspectives and new... Read More
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