ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

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What travel companies should consider for their generative AI strategy

By PhocusWire | January 9, 2024

Oliver Wyman advises travel companies to analyze their data, listen to customers and interact with them early on in the travel planning stages as part of their generative AI strategy. Read More

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AI platform translates hotel guests’ speech into actionable data and insights

By Arvindh Yuvaraj - WebinTravel | January 5, 2024

Founded in 2019, Aiello has three products that work together and use artificial intelligence to “understand” hotel guests the way a human staff member would. Read More

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Travel tech experts parse AI’s hype against its best uses

By PhocusWire | January 4, 2024

Tech experts from Travelport, MakeMyTrip and Lufthansa Group Digital Hangar weigh in on how AI is changing the travel landscape — and what it could do next. Read More

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Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More

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Three ways generative AI is improving the travel industry

By Morgan Hines | December 18, 2023

In a wide-ranging conversation at The Phocuswright Conference, leaders from Microsoft, Priceline and Amadeus discussed opportunities generative AI presents to the travel industry and how it's changing... Read More

The most popular news stories on PhocusWire in 2023

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By PhocusWire | December 15, 2023

ChatGPT, the Hot 25 Travel Startups and news about major players like Expedia Group and Airbnb dominated the rankings. Read More

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ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the loyalty strategies of Expedia, Booking, Hopper and Airbnb. Read More

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Google’s Vowinkel on the power of generative AI for travel marketers

By Mitra Sorrells | December 12, 2023

While artificial intelligence and machine learning have been integral to Google’s offerings for years, 2023 brought a new concept to the fore: generative AI. Read More

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Flight Centre Travel Group creates global “AI Center of Excellence”

By Mitra Sorrells | December 11, 2023

FCTG said the new division will focus on promoting, adopting and integrating AI into the company’s corporate divisions to enrich customer experiences, boost employee productivity and more. Read More

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5 key takeaways from The Phocuswright Conference

By PhocusWire | November 17, 2023

Whether you were at the 2023 Phocuswright Conference in Fort Lauderdale, Florida, or whether you’ve taken interest from afar, there is plenty to catch up on after a string of panels, sessions,... Read More

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More than one-third of leisure travelers have used GenAI tools, report says

By Morgan Hines | November 10, 2023

More than half of leisure travelers who have used generative artificial intelligence planning tools booked most or all of the recommendations provided by the chatbot. Read More

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Microsoft and Tripadvisor on what OpenAI’s DevDay product announcements mean for travel

By Mitra Sorrells | November 8, 2023

In PhocusWire's fourth Let's Hear It! LinkedIn Audio event, Tripadvisor head of data Rahul Todkar and Microsoft regional vice president for advertising Pablo Laucirica unpack the meaning of OpenAI's... Read More