SYSTEMS: Behind the scenes at countless ecommerce brands is often a sizeable (sometimes huge) department for interacting with customers the old way: AKA speaking to a human. But even this area of customer service or P2P marketing is slowly evolving to include more technology. Read more on The Atlantic.
This is a story about how the future gets weird - how humans interact with each other, and machines, and systems that can only properly be called cyborg.
Let's start, though, with a man sitting on a couch. His phone rings. It's a telemarketer for a home security service.
Such conversations in the world telemarketing happen millions of times a year, but they are not what they appear.
Because while a human is picking up the phone, and a human is dialing the phone, this is not, strictly speaking, a conversation between two humans.
Read more on The Atlantic
NB:Robot phone via Shutterstock.