Travel recovery in 2022 and beyond: How can businesses ride the wave?

Location

Online

Date

May 19 2022

*** Thank you for your interest in this webinar sponsored by WNS. Due to unforeseen circumstances the webinar will no longer occur on April 14, 2022. We will be rescheduling for later in the month and will send out an update soon ***

According to the World Travel & Tourism Council, the global travel and tourism sector is on track to generate $8.6 trillion in economic output this year, 6.4 percent less than before COVID-19 struck.

Even as demand for travel rises, businesses across the industry recognize that they cannot return to business as usual. Companies that succeed will need to re-calibrate, re-organize, and work smarter, not just harder, due to factors such as changing consumer habits, an evolving industry competitive landscape, and new technological developments.

In order to build resilience in a volatile environment, a digital-first approach will be critical. Digitization, through the use of advanced analytics, artificial intelligence, and machine learning, is allowing travel companies to reinvent themselves with innovative operating models and new success metrics.

PhocusWire is joined by executives from WNS in this webinar to discuss how travel brands and operators can rethink, reimagine, and reform the travel ecosystem in this new normal.

Key discussion points:

As the travel and leisure industry recovers from the pandemic, insight-led analytics, artificial intelligence and machine learning provide opportunities that help improve CX.
Travel and hospitality companies should variabilize cost structures and relook at their target operating models to drive efficiency with cost flexibility.
Connecting the digital dots to digitally enable organizations is crucial to ensure that a passenger journey is cohesive and all individual stages are joined-up.

Panelists: