Voice

News / Technology

Tech Heads at a crossroads: all-in, shun, or dabble?

By Kevin May | November 5, 2018

The problem with new forms of technology appearing on the scene is that for travel brands there is a lot of evaluating needed. Read More

From Our Partners / Technology

Q&A: Tech, people and policy - the evolution of travel insurance

By Kevin May | October 29, 2018

Beth Godlin has worked in the travel insurance sector for 25 years, so is well-placed to analyze where it has come from and where it is heading. Read More

News / Startups

SevenRooms gets voice tech boost from Amazon Alexa Fund

October 22, 2018

SevenRooms has received investment from Amazon’s Alexa fund to develop voice-enabled technology for restaurants. Read More

News / Technology

Expedia talks up its transactional voice first on Google Assistant

By Martin Cowen | October 10, 2018

Expedia has made voice commerce in travel a reality with the the launch of a new Expedia Action on Google Assistant which allows users to book a hotel using voice. By linking an Expedia account to Read More

News / Distribution

Expedia creates Google Assistant browse and book capability

By Mitra Sorrells | October 9, 2018

Expedia is expanding its voice technology integrations with a new “Expedia Action” on Google Assistant. Read More

News / Technology

Alibaba creates robot to provide guest services in hotels

By Mitra Sorrells | September 27, 2018

Chinese e-commerce giant Alibaba has created a robot specifically for the hospitality industry. Read More

News / Technology

Back in the offline world, part 4: High-tech versus high-touch hotels

By Mitra Sorrells | September 24, 2018

For the final piece in this series, we consider the topic of technology in the hotel environment. Read More

News / Technology

eDreams trials biometric technology to help drive inspiration

By Linda Fox | September 19, 2018

Edreams Odigeo is employing eye-tracking as well as biometric scanning technology to help it improve the customer experience. Read More

News / Technology

Trainline's voice app uses Twitter data to communicate rail disruptions

By Mitra Sorrells | September 13, 2018

Train operators are the first to know about service disruptions, and now independent ticket retailer Trainline is tapping into that knowledge to keep commuters better informed. Read More

News / Technology

Research Spotlight: Do bots have a bright future?

By Jill Menze | September 11, 2018

Once heralded as the Next Big Thing, chatbots seemed a promising solution for travel brands looking to personalize and streamline their customer service and marketing efforts. Read More

News / Startups

Ideas and insight from startups at Battleground: The Americas

By PhocusWire | July 30, 2018

Don't miss a day of fresh ideas and innovation from travel startups and speakers from high-profile companies at Battleground: The Americas. Register now. Read More

News / Technology

Alexa For Hospitality is a seminal moment in the industry (despite challenges)

By David Berger - Volara | July 4, 2018

The launch of Alexa for Hospitality is a seminal moment for hoteliers, as well as the ecosystem of vendors that serve them. Read More

News / Technology

Sonifi, Cendyn, and other product news from HITEC

By Mitra Sorrells | June 21, 2018

Dozens of hospitality industry technology vendors released new and updated products this week during HITEC, the Hospitality Industry Technology Exposition and Conference, which is taking place in... Read More

News / Technology

Amazon finally talks about travel, launches Alexa for Hospitality

By Kevin May | June 19, 2018

Amazon's first official foray into the travel industry for a few years is here: Alexa for Hospitality - bringing the voice-activated device into hotel rooms. Read More

Opinion / Technology

Don't panic! Artificial intelligence will bring human touch to hotels

By Frank Reeves - Avvio | June 19, 2018

The problem with all new hotel technology, unfortunately, is that innovation gets turned into buzzwords quickly, usually in order to sell more products and services. Read More

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