Travel Planning

News / Technology

Business travel leaders cautious on generative AI, tout benefits

By Linda Fox | July 6, 2023

Generative AI continues to dominate conversations across travel with corporate travel no exception. Executives from Clarivate, Cornerstone, Spotnana and UiPath share early uses for the tech and pitfalls... Read More

Interview / Startups

Breeze - Launch pitch at Phocuswright Europe 2023

By PhocusWire | July 6, 2023

Breeze is a single app that travelers can use to manage flights, accommodations, ground transportation, experiences, global roaming, loyalty cards, trip photos and more. Read More

News / Technology

Finnair, Swiss talk difficult distribution decisions, customer experience

By Linda Fox | July 5, 2023

Finnair and Swiss executives joined the "Make Flying Fun" panel at Phocuswright Europe 2023 to discuss boosting digital engagement, distribution developments, sustainability and more. Read More

News / Distribution

Accor updates on digital and distribution strategy

By Linda Fox | June 30, 2023

Accor chief digital officer Alix Boulnois detailed some of the company’s strategies going forward during a Capital Market Day in late June. Read More

News / Technology

AI Insights: Generative AI and personalization

By PhocusWire | June 29, 2023

Skyscanner CTO Andrew Phillips answers our questions about how the company is working with generative artificial intelligence technology. Read More

News / Technology

How AI is enabling self-service round-the-world trip planning

By Derek Catron | June 29, 2023

A partnership between the Oneworld airline alliance and Elemental Cognition for around-the-world bookings relies on a generative AI chatbot. Read More

News / Technology

Priceline’s new AI chatbot will mix ChatGPT and Google tech

By Mitra Sorrells | June 28, 2023

Priceline's new chatbot, Penny, is equipped with security features so users can complete an accommodation booking right within the chat. Read More

News / Online

How tours and activities can build on travel momentum

By Derek Catron | June 28, 2023

A panel discussion at Phocuswright Europe brought together leaders from Viator, TUI Musement and Civitatis to discuss opportunities for tours and activities growth. Read More

News / Technology

Booking.com adds conversational trip planning with ChatGPT

By Mitra Sorrells | June 27, 2023

For now the chat platform is integrated only with Booking.com’s accommodation booking experience, but the company plans to add flights, ground transportation and other trip components in the future. Read More

News / Technology

Utu to accelerate growth through $33M funding and acquisition deal

By Linda Fox | June 27, 2023

Utu already counts Accor, Air France-KLM, Emirates and Etihad among its partners for its tax-free shopping solution. Read More

News / Technology

Seizing the digital payment opportunity in travel

By Linda Fox | June 26, 2023

Stripe's global travel lead James Lemon discusses payments evolution and trends in travel in the PhocusWire Studio at Phocuswright Europe 2023. Read More

News / Technology

CWT partners with Spotnana for travel management platform

By Jay Boehmer & Michael B. Baker | June 26, 2023

Spotnana CEO Sarosh Waghmar said the partnership combines Spotnana’s tech with CWT’s "global servicing capabilities and the full breadth of its TMC services." Read More

News / Technology

Fora adds payment storage facility for travel advisors

By Linda Fox | June 23, 2023

Part of the company’s client management tool, the Vault removes the need to collect and store clients’ payment information at the time of booking. Read More