Travel Booking

News / Online

Reimagining customer experience, part 1: digital design

By Mitra Sorrells | July 9, 2018

This month we're exploring the topic of customer experience across the travel space. We begin with a look at how brands are designing their digital interfaces - websites and apps - to create an... Read More

News / Online

Research Spotlight: A shift in how leisure travelers shop and book

By Jill Menze | July 9, 2018

The number of leisure travelers grew in 2017, and with that, so did the options for consumers to shop for and book travel. Read More

News / Distribution

QOTW: Something about a gap in accommodations

By PhocusWire | July 6, 2018

Quote from Sleepbox, in an article on PhocusWire this week. Read More

Interview / Startups

STARTUP STAGE: Sleepbox's micro-hotels house travelers in urban areas

By Jill Menze | July 5, 2018

Sleepbox's portable micro-hotels are designed for travelers stuck in an airport or looking for a cheap and easy place to stay. The modular rooms are geared toward millennials who want accommodations... Read More

Merlin Entertainments Alipay partnership2

News / Distribution

London attractions court Chinese tourists with new Alipay partnership

By Mitra Sorrells | July 3, 2018

Popular attractions such as the London Eye, Madame Tussauds London, London Eye River Cruise and more, will now accept Alipay for the purchase of tickets. Read More

Interview / Technology

STARTUP STAGE: Safr wants to make ride-sharing safe for women

By Jill Menze | July 3, 2018

Accusations of assault and discrimination have trailed leading ride-share companies for some time now, and women-focused startup Safr is aiming to change the experience for riders and drivers alike. Read More

News / Online

Japan’s LINE app is getting into the travel business

By Mitra Sorrells | July 2, 2018

LINE, the most popular communication app in Japan with nearly 200 million active users per month, has created a travel booking site. Read More

News / Technology

New trends in AI-driven predictive pricing and bundling

By Phocuswright Research | July 2, 2018

The concepts of personalization, big data analysis and dynamic pricing/offers have been discussed and debated in the press for a number of years, though limited evidence exists of any wide-level... Read More

News / Online

QOTW: Something about how easy it is to burn cash

By PhocusWire | June 29, 2018

Quote from Craig Paddock, director of search for MMGY Global, in an article on PhocusWire this week. Read More

News / Online

Online travel agencies face action for search, charges and discount practices

By Kevin May | June 29, 2018

An ongoing probe into sales tactics by online travel agencies has seen a number of brands warned over the way they display prices and market to users. Read More

News / Technology

How airlines can improve customer service via their apps

By Jill Menze | June 29, 2018

Consumers primarily communicate via social networks and messaging apps on their mobile devices, which means airlines should be utilizing those channels to offer customer support. But how many have an... Read More

News / Technology

360-degree content credited with hotel booking boost

By Kevin May | June 28, 2018

Rich content, such as virtual reality-based content, has become one of the main mechanisms of persuading hotel guests to upgrade their room. Read More

News / Technology

CellPoint Mobile launches new engine to increase direct bookings, reach mobile customers

By Jill Menze | June 28, 2018

CellPoint Mobile has unveiled a new product to address two travel provider pain points: securing direct bookings and reaching a mobile-first audience. Read More

News / Online

Travelers waiting to book tours and activities, prefer local experiences

By Jill Menze | June 27, 2018

Summer is a busy season for tours and attractions operators, with the vacation-heavy months bringing with them an influx of people looking for things to do. But how - and when - are travelers booking... Read More

News / Online

Q&A: How brands are using WeChat to attract travelers

By Mitra Sorrells | June 27, 2018

Travel brands and destinations are vying for the attention of Chinese travelers – already a massive market with an estimated 130.5 million outbound trips made in 2017 and projections of 10% growth... Read More

Most Popular
Latest Stories