Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

How should travel companies measure AI success?
News / Technology
How should travel companies measure AI success?
By Mark Frary | October 9, 2025
Travel industry players weigh the value of AI-generated code and the potential pitfalls of revealing... Read More
How gen AI will reshape travel and why the industry needs a data-first approach
From Our Partners / Technology
How gen AI will reshape travel and why the industry needs a data-first approach
By PhocusWire | October 8, 2025
DataArt's Greg Abbott explains why the industry still lags behind peers like finance and retail... Read More
ChatGPT brings apps into chat, starting with Expedia and Booking.com
News / Technology
ChatGPT brings apps into chat, starting with Expedia and Booking.com
By Morgan Hines | October 7, 2025
OpenAI said the system is using Model Context Protocol (MCP) to enable ChatGPT to connect to external... Read More
How AGI is building the tech for AI agents to book travel
From Our Partners / Technology
How AGI is building the tech for AI agents to book travel
By PhocusWire | October 7, 2025
The San Francisco-based startup has partners and investors including Visa, Point 72, Menlo Ventures... Read More
Expedia partners with Perplexity for Comet launch
News / Technology
Expedia partners with Perplexity for Comet launch
By Morgan Hines | October 6, 2025
Expedia is offering Silver status in its OneKey loyalty program in exchange for users downloading... Read More
Plusgrade acquires Oaky, plans unified upsell platform
News / Technology
Plusgrade acquires Oaky, plans unified upsell platform
By Linda Fox | October 6, 2025
Plusgrade's deal to acquire Oaky is its third in recent years following its acquisition of UpStay and... Read More
Amex GBT, Concur partner for integrated travel and expense offering
News / Technology
Amex GBT, Concur partner for integrated travel and expense offering
By Michael B. Baker - BTN | October 3, 2025
The offering, dubbed Complete, is a combined effort of both companies that will be available to... Read More
PhocusWire's weekly travel tech news briefs: Booking.com, HBX, Travelport and more...
News / Technology
PhocusWire's weekly travel tech news briefs: Booking.com, HBX, Travelport and more...
By PhocusWire | October 3, 2025
Keep up with all the latest people, partner and product news from around the global travel industry.... Read More
Hotel chains struggle with AI strategy, independents see fast ROI
News / Technology
Hotel chains struggle with AI strategy, independents see fast ROI
By Marisa Garcia | October 3, 2025
Separate studies from H2c and TakeUp capture perspectives on artificial intelligence usage from more... Read More
HTS adds AI-powered support tool for travel sellers
News / Technology
HTS adds AI-powered support tool for travel sellers
By Morgan Hines | October 1, 2025
HTS Assist is meant to offer end-to-end autonomous customer support through voice and chat... Read More
Sponsored Content
From Our Partners
The journey is fragmented. Care shouldn’t be.
October 21, 2026
The journey is fragmented. Care shouldn’t be.
New research from Allianz Partners highlights how travel protection and proactive support during... Read More
How adventure travel can help brands meet changing traveler expectations
October 15, 2026
How adventure travel can help brands meet changing traveler expectations
As travelers seek more immersive experiences, adventure travel offers brands new opportunities to... Read More
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More