Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

Priceline’s new AI chatbot will mix ChatGPT and Google tech
News / Technology
Priceline’s new AI chatbot will mix ChatGPT and Google tech
By Mitra Sorrells | June 28, 2023
Priceline's new chatbot, Penny, is equipped with security features so users can complete an... Read More
There's a real-time revolution happening in hotel operations
News / Technology
There's a real-time revolution happening in hotel operations
By Adam Glickman and Dmitry Koltunov - Phocuswright analysts | June 28, 2023
By examining how the hotel’s operations function in their current state, all the micro-decisions that... Read More
How tours and activities can build on travel momentum
News / Online
How tours and activities can build on travel momentum
By Derek Catron | June 28, 2023
A panel discussion at Phocuswright Europe brought together leaders from Viator, TUI Musement and... Read More
Booking.com adds conversational trip planning with ChatGPT
News / Technology
Booking.com adds conversational trip planning with ChatGPT
By Mitra Sorrells | June 27, 2023
For now the chat platform is integrated only with Booking.com’s accommodation booking experience, but... Read More
Utu to accelerate growth through $33M funding and acquisition deal
News / Technology
Utu to accelerate growth through $33M funding and acquisition deal
By Linda Fox | June 27, 2023
Utu already counts Accor, Air France-KLM, Emirates and Etihad among its partners for its tax-free... Read More
3 takeaways for travel insurtechs from Sam Altman's world tour
Opinion / Technology
3 takeaways for travel insurtechs from Sam Altman's world tour
By Daniel Green - Faye | June 27, 2023
As OpenAI CEO Sam Altman continues his call for increased regulation of artificial intelligence, what... Read More
Chargebacks in travel increasing as consumers find them easier than refunds
News / Technology
Chargebacks in travel increasing as consumers find them easier than refunds
By Linda Fox | June 27, 2023
Outpayce, the payments business of Amadeus, surveyed travel executives to uncover that 71% of... Read More
Seizing the digital payment opportunity in travel
News / Technology
Seizing the digital payment opportunity in travel
By Linda Fox | June 26, 2023
Stripe's global travel lead James Lemon discusses payments evolution and trends in travel in the... Read More
CWT partners with Spotnana for travel management platform
News / Technology
CWT partners with Spotnana for travel management platform
By Jay Boehmer & Michael B. Baker | June 26, 2023
Spotnana CEO Sarosh Waghmar said the partnership combines Spotnana’s tech with CWT’s "global servicing... Read More
Fora adds payment storage facility for travel advisors
News / Technology
Fora adds payment storage facility for travel advisors
By Linda Fox | June 23, 2023
Part of the company’s client management tool, the Vault removes the need to collect and store clients’... Read More
Sponsored Content
From Our Partners
The journey is fragmented. Care shouldn’t be.
October 21, 2026
The journey is fragmented. Care shouldn’t be.
New research from Allianz Partners highlights how travel protection and proactive support during... Read More
How adventure travel can help brands meet changing traveler expectations
October 15, 2026
How adventure travel can help brands meet changing traveler expectations
As travelers seek more immersive experiences, adventure travel offers brands new opportunities to... Read More
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More