Results for "Hospitality Operations Hospitality & Tourism Industry"

News / Distribution

Chinese outbound travelers confirm preference for mobile web over apps

By Martin Cowen | July 19, 2016

The fifth edition of hotels.com's Chinese International Travel Monitor shows that online travel agents... Read More

News / Distribution

The evolving role of the transactional DMO

By Viewpoints | October 8, 2013

The Destination Marketing Organization, or DMO -- also known in some cities as the Convention and... Read More

News / Online

Travel Appeal gets data and intelligence boost from €700,000 round

By Kevin May | March 16, 2017

Three unnamed entrepreneurs from within the industry have pumped €700,000 into analytics... Read More

News / Technology

Planes, trains and auto-fill: The future of holiday buying is faster, smarter and simpler

By Viewpoints | February 14, 2018

This is a viewpoint from Sébastien Pichon, industry manager, travel, at Google UK. When it comes to... Read More

News / Technology

Hilton opens digital door for loyalty members

By Linda Fox | August 18, 2015

Hilton Worldwide is adding keyless entry to its app for loyalty members with plans to deploy the... Read More

News / Distribution

Blockchain in travel - on the move or not?

By Pamela Whitby | June 12, 2018

Have blockchain technology and blockchain businesses promising to transform travel been overhyped?... Read More

Opinion / Online

The Amazon effect on travel customer service: Patience is no longer a virtue

By Ford Blakely - Zingle | June 28, 2019

The old saying that patience is a virtue is no longer valid. Not in today’s world, where top brands... Read More

News / Online

Hoteliers: Community building drives loyalty, social ROI

By Josiah Mackenzie | March 9, 2012

Conference season is in full swing for the hotel and travel industry, with EyeForTravel's Social Media... Read More

News / Distribution

Reviving the loyalty experience for the mass affluent consumer

By Viewpoints | September 26, 2016

The "mass affluent" is an important customer sector within the travel loyalty industry – so why is it... Read More

News / Technology

Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain

By Jill Menze | June 20, 2019

You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade