Results for "chatbots"

News / Distribution

AI to personalise business trips and make them safer

By Rob Gill | June 7, 2018

Business travellers think their trips could be improved by Artificial Intelligence-based technology... Read More

News / Technology

Everything, everywhere, all at once – trends in hospitality tech

By Klaus Kohlmayr — IDeaS | October 17, 2023

2023 has brought technology trends to travel that surprised, enlightened and perhaps even terrified... Read More

News / Technology

The app revolution is not over but the easy money has gone

By Nick Vivion | March 13, 2017

The ‘End of Apps’ has been overblown. The rise of chatbots has encouraged articles about the demise of... Read More

News / Online

When right goes wrong for travelers in A/B website testing

By Linda Fox | March 29, 2019

A/B testing has become a big part of what online travel agencies do to introduce new functionality and... Read More

News / Technology

The impact of emerging technology on corporate travel

By Linda Fox | April 10, 2017

Egencia has been taking a look at how technology such as artificial intelligence will effect the... Read More

News / Technology

Phocuswright’s 2024 guide to travel innovation and tech

By Phocuswright Research | February 5, 2024

The Phocuswright report from a team of researchers looks at the most significant innovation trends in... Read More

News / Online

Car rental sector gets the message more clearly than hotels, OTAs and airlines

By Kevin May | March 9, 2017

Welcome to the world of bots and messaging - such a familiar refrain in the travel sector of late. Our... Read More

News / Online

Travel’s movers, shakers and newsmakers of 2023

By PhocusWire | December 19, 2023

These are some of the people PhocusWire has identified as playing key roles in the past year... Read More

Notated News / Distribution

Booking.com, TripAdvisor and other news briefs today...

By PhocusWire | December 14, 2017

In our latest wrap-up of news in brief: Booking.com expands Chatbot... ReviewPush takes... Read More

From Our Partners / Technology

Nobody wants to be a support ticket - power of real-time comms and service recovery

By Ford Blakely - Zingle | December 2, 2019

In our real-time economy, even the slightest delay or missed expectation can be the difference between... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel