Results for "chatbots"

From Our Partners / Technology

Nobody wants to be a support ticket - power of real-time comms and service recovery

By Ford Blakely - Zingle | December 2, 2019

In our real-time economy, even the slightest delay or missed expectation can be the difference between... Read More

News / Online

ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the... Read More

News / Distribution

How AI is helping airline customer service reps get closer to customers

By Viewpoints | June 29, 2018

This is a viewpoint from Mikhail Naumov, co-founder and president of DigitalGenius. It’s no secret... Read More

News

For any travel query, Facebook Messenger thinks there's a bot for that

By Sean O'Neil | April 12, 2016

Today at Facebook's annual global developer conference in San Francisco, the company gave outside... Read More

News / Technology

Bots lack the consistency users expect

By Viewpoints | July 14, 2016

Recently, there has been a mania for chatbots in the ecommerce world and, as you would expect, the... Read More

News / Technology

American Express swoops on chat-based assistant Mezi

By Linda Fox | January 31, 2018

American Express has acquired chat-based travel assistant Mezi with terms of the deal undisclosed.... Read More

News / Distribution

Personalization is about much more than recommendations

By Viewpoints | September 20, 2017

This is a viewpoint from Yaniv Reznik, CPO & SVP Customer Success at Nanorep by LogMeIn. When booking... Read More

News / Technology

Airport and airline technology chiefs look to AI to enhance customer service

By Marisa Garcia | September 6, 2017

SITA’s 2017 Air Transport IT Trends Insights Report shows that airlines and airports are increasingly... Read More

News

How integrating AI in hospitality impacts operational dynamics

By Viewpoints | July 26, 2018

This is a viewpoint from Mitul Makadia, founder of Maruti Techlabs. Over the past couple of years,... Read More

Opinion / Technology

3 takeaways for travel insurtechs from Sam Altman's world tour

By Daniel Green - Faye | June 27, 2023

As OpenAI CEO Sam Altman continues his call for increased regulation of artificial intelligence, what... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade