Results for "chatbots"

News / Technology

Could generative AI make Google Maps a full travel app?

By Linda Fox | June 16, 2023

A Lufthansa Innovation Hub study explores how generative AI could be the final piece of the... Read More

News / Technology

Travel executives react to Rabbit AI agent device

By Arvindh Yuvaraj - WebinTravel | January 18, 2024

In the week since its unveiling at the Consumer Electronics Show (CES) in Las Vegas, the Rabbit R1 has... Read More

News / Technology

Amadeus tests transactional bot in Thailand

By Martin Cowen | January 9, 2018

An Indian-based chatbot specialist, which has received funding from a US-based incubator, has... Read More

Opinion / Online

Four steps to personalize the traveler's path to purchase

By Jay Radia - Yieldify | April 25, 2019

By taking a data-driven approach to the customer journey, travel businesses can better recognize... Read More

Opinion / Technology

AI, the customer journey and the future of travel insurance

By Sasha Gainullin – Battleface | August 25, 2023

Artificial intelligence and machine learning present huge opportunities to reshape how the travel... Read More

News / Technology

PhocusWire Forecast 2018: Artificial Intelligence and Bots

By PhocusWire | December 19, 2017

With 2018 around the corner, Phocuswright and PhocusWire are presenting snapshots of the 12 trends we... Read More

News / Technology

How Expedia is using deep learning to improve the hotel booking process

By Linda Fox | April 12, 2019

Expedia Partner Solutions is using deep learning models to improve the hotel booking process for... Read More

From Our Partners / Technology

Invest in emerging technologies, but don’t forget about guest experience

By Sponsored Content | January 4, 2018

This is a viewpoint from Robert Meza, global head of travel partnerships at the ENTERTAINER. On my... Read More

News / Technology

Travel’s ChatGPT adventure raises hopes and questions

By Derek Catron | May 26, 2023

PhocusWire’s latest roundup of how travel companies are utilizing ChatGPT shows a wide range of... Read More

Opinion / Technology

Get chatting: Preparing hotels (and travelers) for automated messaging

By Aleksei Udachny - ReviewPro | April 5, 2019

To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade