Results for "chatbots"

News / Technology

What CMOs need to hear about chatbots

By Viewpoints | July 1, 2016

They promise a convenient, one-to-one conversation with customers, but what are the considerations for... Read More

News / Technology

PhocusWire's travel tech news briefs: TourRadar, SAP Concur, HTS and more...

By PhocusWire | March 20, 2026

Keep up with all the latest people, partner and product news from around the global travel industry.... Read More

News / Technology

Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time

By Mitra Sorrells | April 11, 2019

A recent survey found consumers prefer human customer service rather than a chatbot, but they would... Read More

From Our Partners / Technology

Using AI to automate booking reconfirmation

By PhocusWire | January 27, 2025

The new tool uses artificial intelligence technology that sounds like a human voice and automates the... Read More

News / Technology

Avvio's AI booking engine powers new chatbot skill for hotel direct

By Martin Cowen | February 9, 2018

Avvio has launched a conversational and transactional social media chatbot which integrates with its... Read More

News / Technology

FCM's AI strategy is about guardrails, trust in corporate travel

By Linda Fox | April 8, 2026

FCM's John Morhous shares how the travel management company is using AI internally as well as for its... Read More

News / Technology

Booking.com driving self-service - chatbot answers almost half of post booking queries

By Rob Gill | June 15, 2018

The majority of consumers prefer to use self-service tools when researching travel options, according... Read More

News / Distribution

Sabre to test 'virtual travel agent' chatbot with two agencies

By Michele McDonald | July 4, 2017

Sabre Corp. is planning to test a white-label chatbot with two travel agencies. Sabre is developing a... Read More

News / Technology

10 principles we learned from launching 6 airline chatbots in 1 year

By Viewpoints | April 6, 2018

This is a viewpoint from Iñaki Úriz, CEO at Caravelo. We built our first chatbot over 4 years ago. Its... Read More

News / Online

Tours and activities hit the Facebook chatbot trend

By Kevin May | July 7, 2016

The travel industry can't move for Facebook Messenger chatbots at the moment - but Musement has... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel