Results for "chatbots"

Interview / Startups

Startup Stage: Kismet wants to bring hotels to conversational search

By Abby Crotty | July 9, 2025

Kismet, founded just last year, wants to help hotels leverage AI to boost sales.... Read More

News / Technology

Avvio's AI booking engine powers new chatbot skill for hotel direct

By Martin Cowen | February 9, 2018

Avvio has launched a conversational and transactional social media chatbot which integrates with its... Read More

Opinion / Technology

Search marketing for travel in the age of AI

By Mario Gavira | April 22, 2024

In the first of two articles, Mario Gavira looks at trends in search marketing for travel and how... Read More

News / Technology

Booking.com driving self-service - chatbot answers almost half of post booking queries

By Rob Gill | June 15, 2018

The majority of consumers prefer to use self-service tools when researching travel options, according... Read More

News / Technology

7 GenAI use cases for consumer travel and internal operations

By Phocuswright Research | May 29, 2024

As generative AI technologies evolve, the travel sector is poised to see significant changes in how... Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Amex GBT, Cloudbeds, IDeaS and more...

By PhocusWire | May 30, 2025

Keep up with all the latest people, partner and product news from around the global travel industry.... Read More

News / Technology

Travel early adopters share lessons after year with generative AI

By Derek Catron | February 7, 2024

PhocusWire is checking in with some of travel's early adopters in using generative artificial... Read More

News / Distribution

Sabre to test 'virtual travel agent' chatbot with two agencies

By Michele McDonald | July 4, 2017

Sabre Corp. is planning to test a white-label chatbot with two travel agencies. Sabre is developing a... Read More

News / Technology

10 principles we learned from launching 6 airline chatbots in 1 year

By Viewpoints | April 6, 2018

This is a viewpoint from Iñaki Úriz, CEO at Caravelo. We built our first chatbot over 4 years ago. Its... Read More

News / Online

Tours and activities hit the Facebook chatbot trend

By Kevin May | July 7, 2016

The travel industry can't move for Facebook Messenger chatbots at the moment - but Musement has... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade