Online

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Survey reveals half of users do not trust travel review websites
News / Online
Survey reveals half of users do not trust travel review websites
By Karthick Prabu | September 23, 2013
Content is STILL proving to be the king. About 60% of review website users pay more attention to... Read More
Hell freezes over - Ryanair heads into social media (and some other tech stuff)
News / Technology
Hell freezes over - Ryanair heads into social media (and some other tech stuff)
By Linda Fox | September 20, 2013
Ryanair - that low-cost airline renowned for not engaging in social media has this morning unveiled a... Read More
Profiling the next generation of travelers
News / Technology
Profiling the next generation of travelers
By Nick Vivion | September 20, 2013
Research on the habits and trends among Millennials - those roughly aged 18-30 - continues... Read More
Hotels should gamify loyalty programs
News / Online
Hotels should gamify loyalty programs
By Viewpoints | September 19, 2013
NB: This is a guest viewpoint on hotel loyalty programs by Youri Sawerschel of Geneva-based... Read More
Hoteliers: wake up - something from Google for free
News / Online
Hoteliers: wake up - something from Google for free
By Viewpoints | September 19, 2013
NB: This is a viewpoint from Pedro Colaco, president and CEO of GuestCentric. The vast majority of... Read More
British Airways sets virtual plane on Twitter to chase new Boeing 787
News / Online
British Airways sets virtual plane on Twitter to chase new Boeing 787
By Karthick Prabu | September 19, 2013
British Airways has announced a unique competition in Twitter where the airline asks people to tweet... Read More
Information + community + engagement + listening = My Tnooz
News / Online
Information + community + engagement + listening = My Tnooz
By Gene Quinn | September 18, 2013
Today, Tnooz may look a little different to you than yesterday. But we don’t believe it feels all that... Read More
Shady dealings in the world of Facebook Likes and YouTube views
News / Online
Shady dealings in the world of Facebook Likes and YouTube views
By Viewpoints | September 18, 2013
A recent episode of Channel 4's Dispatches programme shed light on the murky practice of buying... Read More
CheapoAir leaps into leading trio spots - Top US travel websites, August 2013
News / Online
CheapoAir leaps into leading trio spots - Top US travel websites, August 2013
By PhocusWire | September 17, 2013
CheapOAir has leapfrogged over Travelocity and Hotwire to become the third most popular agency website... Read More
Everything you need to know about Google Carousel and its effect on hotels [hint: a lot]
News / Distribution
Everything you need to know about Google Carousel and its effect on hotels [hint: a lot]
By Viewpoints | September 17, 2013
Since early 2010, we have been advising our clients that improved online review scores drive demand... Read More
Sponsored Content
From Our Partners
How travel brands can turn customer data into moments that matter
October 30, 2026
How travel brands can turn customer data into moments that matter
Travel brands have more customer data than ever, but fragmented systems often prevent them from using... Read More
Every link in the booking chain is a compliance risk—and now AI agents have added one more
October 27, 2026
Every link in the booking chain is a compliance risk—and now AI agents have added one more
As AI streamlines booking processes, it adds complexity to tax compliance, with information often lost... Read More
The journey is fragmented. Care shouldn’t be.
October 21, 2026
The journey is fragmented. Care shouldn’t be.
New research from Allianz Partners highlights how travel protection and proactive support during... Read More