Online

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Online

Latest luxury hotel benchmarks show impact of continued focus on customer service

By Nick Vivion | October 15, 2013

In the latest luxury hotel benchmarking, hotels continue to see traction from word-of-mouth... Read More

News / Online

Hotel WiFi Test tries social media pressure to call out slow hotel WiFi

By Nick Vivion | October 15, 2013

A new travel service dubbed Hotel WiFi Test is taking a novel approach to painfully slow WiFi in... Read More

News / Online

KLM has a habit of making social media work - this time teaming up with Planes [VIDEO]

By Kevin May | October 15, 2013

[video_popup width="805" height="454" video_link="http://www.youtube.com/watch?v=_8nTfVthkdw"... Read More

News / Online

Lastminute celebrates 15th birthday with official (some unofficial from us) milestones

By Linda Fox | October 15, 2013

Lastminute.com turns 15 today and the intermediary has put together 15 facts to tell its story since... Read More

News / Online

SouthWest secures quarter of all airline web traffic - Top US travel websites, September 2013

By PhocusWire | October 15, 2013

Southwest is winning almost a quarter of all traffic to airline brands in the list of leading US... Read More

News / Online

Simple equation: Relevant travel content + Big Data = Better results for travel brands

By Viewpoints | October 15, 2013

Forget the travel content equation for a moment - remember the days when you would walk into the... Read More

News / Technology

Gatwick Airport recruits staff for Instagram mobile remit

By Linda Fox | October 15, 2013

Gatwick Airport has trained up a team of staff on how to take the best pictures in and around the... Read More

News / Online

How technology fragmentation, organizational effectiveness impacts digital customer experience

By Nick Vivion | October 14, 2013

In their latest research, Forrester Consulting and Qubit tackle an important issue deserving of more... Read More

News / Online

Air Canada closes in on WestJet - Top Canada travel websites, September 2013

By PhocusWire | October 14, 2013

WestJet has lost some of its lead to rival carrier Air Canada in the latest chart of leading Canada... Read More

News / Online

Air Canada bashed in social media for email mocking US media after missing dog saga

By Karthick Prabu | October 14, 2013

The US government shut-down has not only troubled the travel industry, but it has also made Air Canada... Read More

First Previous

Next Last

Most Popular
Latest Stories

Latest Stories

News / Finance

Juniper Group acquires Deem from Travelport

News / Startups

AI-powered Mindtrip expands to Europe

News / Finance

Perk secures $300M in finance for product and technology investment

News / Technology

Priceline updates Penny AI assistant with Claude

News / Finance

OTA marketing spend creeps up despite talk of AI-driven efficiency

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More