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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

As social media evolves, travellers demand joined-up customer service
News / Technology
As social media evolves, travellers demand joined-up customer service
By Nick Vivion | March 15, 2017
Customer service has always been one of the most challenging areas of any service-based business. This... Read More
Rental brand Hertz enlists Blacklane to power transfer service
News / Distribution
Rental brand Hertz enlists Blacklane to power transfer service
By Kevin May | March 14, 2017
Those who thought that traditional car rental brands were competitors to the emerging ride service... Read More
Travel startups wake up and smell the currywurst - B2B is where it's at now
News / Distribution
Travel startups wake up and smell the currywurst - B2B is where it's at now
By Kevin May | March 14, 2017
Investors and startups could finally be realising what those on the periphery have noted for years -... Read More
Lessons from Snapchat - travel and hospitality brands getting it right
News / Technology
Lessons from Snapchat - travel and hospitality brands getting it right
By Nick Vivion | March 14, 2017
With every new platform comes the inevitable sighs from overworked digital marketers. “Not another... Read More
Peakwork brings bookings via Facebook ads
News / Distribution
Peakwork brings bookings via Facebook ads
By Martin Cowen | March 14, 2017
Travel firms using Peakwork's Player Hub can now embed real-time pricing and availability into their... Read More
Denmark forges tourism ties with China via Dianping partnership
News / Distribution
Denmark forges tourism ties with China via Dianping partnership
By Marisa Garcia | March 14, 2017
Denmark has signed a historic agreement with Chinese travel site Dianping, becoming the first European... Read More
The app revolution is not over but the easy money has gone
News / Technology
The app revolution is not over but the easy money has gone
By Nick Vivion | March 13, 2017
The ‘End of Apps’ has been overblown. The rise of chatbots has encouraged articles about the demise of... Read More
The ins and outs of where and how people book hotels
News / Distribution
The ins and outs of where and how people book hotels
By Kevin May | March 13, 2017
Online travel agencies remain the dominant booking force for hotels around the world - although some... Read More
Lufthansa gets closer to passengers as it goes Home with Google
News / Technology
Lufthansa gets closer to passengers as it goes Home with Google
By Marisa Garcia | March 13, 2017
As it stretches its wingspan in the digital sphere, Lufthansa has added new functionality which lets... Read More
Death of Postcard & Tag is the consumer travel app challenge in a nutshell
News / Technology
Death of Postcard & Tag is the consumer travel app challenge in a nutshell
By Kevin May | March 11, 2017
Another week, another consumer-facing travel app goes to the busy startup graveyard in the sky.... Read More
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