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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

TravelClick says hotel bookings in GDS systems are headed for a record this year
News / Distribution
TravelClick says hotel bookings in GDS systems are headed for a record this year
By Michele McDonald | September 21, 2017
This year will be a record year for hotel bookings made by travel agents in the GDS channel, a new... Read More
Amazon primer - a critical examination of the crossover between retail and aviation
From Our Partners / Distribution
Amazon primer - a critical examination of the crossover between retail and aviation
By Sponsored Content | September 21, 2017
This is a viewpoint from Alexander von Bernstorff, director of airline solutions at InteRES. There is... Read More
Personalization is about much more than recommendations
News / Distribution
Personalization is about much more than recommendations
By Viewpoints | September 20, 2017
This is a viewpoint from Yaniv Reznik, CPO & SVP Customer Success at Nanorep by LogMeIn. When booking... Read More
Amadeus and SITA tout progress in improved airport experience
News / Online
Amadeus and SITA tout progress in improved airport experience
By Michele McDonald | September 20, 2017
Technology companies are increasingly setting their sights on improving the airport experience.... Read More
Airlines experiment with customer service from SMS to very human AI
News / Technology
Airlines experiment with customer service from SMS to very human AI
By Marisa Garcia | September 20, 2017
While airlines look for new ways to extend their customer service through bots and social media... Read More
Microsoft backed startup makes big data claims
News / Distribution
Microsoft backed startup makes big data claims
By Pamela Whitby | September 20, 2017
Helping big brands achieve a single view of the customer is a challenge that many have tried and... Read More
Why Hilton's loyalty program wants to take you shopping at Amazon.com
News / Online
Why Hilton's loyalty program wants to take you shopping at Amazon.com
By Michele McDonald | September 19, 2017
Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying... Read More
Hoteliers need to address the negative impacts of organisational multitasking
News / Technology
Hoteliers need to address the negative impacts of organisational multitasking
By Viewpoints | September 19, 2017
This is a viewpoint from Alexandra Kyvik, sales and marketing director at Loopon. This article will... Read More
Startup pitch: Horizon Guides wants to make content marketing easier
News / Online
Startup pitch: Horizon Guides wants to make content marketing easier
By Linda Fox | September 19, 2017
Horizon Guides wants to offer an almost off-the-shelf content marketing solution to the tours and... Read More
A picture is worth a thousand words, but your brand’s Instagram account is worth so much more
From Our Partners / Distribution
A picture is worth a thousand words, but your brand’s Instagram account is worth so much more
By Sponsored Content | September 18, 2017
This is a viewpoint by Skye Mayring, on behalf of Arival - The In-Destination Event. While freediving... Read More
Sponsored Content
From Our Partners
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More