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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Booking.com makes Edinburgh mobile, Mobilise partners with iPass, and more...
News / Technology
Booking.com makes Edinburgh mobile, Mobilise partners with iPass, and more...
By PhocusWire | July 31, 2017
This is a roundup of product news and announcements related to travel devices in July 2017. Monday... Read More
Major US airlines happy with results of slicing and dicing their economy products
News / Distribution
Major US airlines happy with results of slicing and dicing their economy products
By Michele McDonald | July 28, 2017
Segmentation of customers and products was a focus of distribution discussions during the major US... Read More
Travel's reactive customer service model is broken - let’s kill it
News / Technology
Travel's reactive customer service model is broken - let’s kill it
By Marisa Garcia | July 28, 2017
A survey published by Engine, a service design consultancy, shows that the airline industry has... Read More
Europe "not working" for Travelzoo as deals dry up
News / Technology
Europe "not working" for Travelzoo as deals dry up
By Martin Cowen | July 28, 2017
Deals publisher Travelzoo has managed to add more members in the second quarter of the year but the... Read More
Overcoming the challenge of monitoring thousands of competitor hotel rates
From Our Partners / Distribution
Overcoming the challenge of monitoring thousands of competitor hotel rates
By Sponsored Content | July 26, 2017
trivago Business Intelligence data has revealed that independent hotels visible on trivago have on... Read More
Wifi now in top three factors making passengers switch airline
News / Technology
Wifi now in top three factors making passengers switch airline
By Marisa Garcia | July 26, 2017
Global mobile satellite communications firm, Inmarsat, has published the result of its annual inflight... Read More
Hoteliers need to think wifi not Weibo to satisfy Chinese outbound
News / Technology
Hoteliers need to think wifi not Weibo to satisfy Chinese outbound
By Martin Cowen | July 25, 2017
The sixth edition of hotels.com's annual Chinese International Travel Monitor identifies a disconnect... Read More
Five tools to improve direct booking conversion rates
News / Technology
Five tools to improve direct booking conversion rates
By Viewpoints | July 25, 2017
The average conversion rate for direct bookings is about 1%. How can hoteliers convert those 99%... Read More
Trivago improves rates and demand feature in Hotel Manager Pro
News / Distribution
Trivago improves rates and demand feature in Hotel Manager Pro
By Martin Cowen | July 25, 2017
Hotel meta Trivago has upgraded its Rates Insight tool to give hoteliers access to not only... Read More
Sun, sea, sand and data
News / Online
Sun, sea, sand and data
By Viewpoints | July 24, 2017
With the summer season officially under way, and the recent heatwave spreading sunshine across the UK,... Read More
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Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
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Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
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