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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

AccorHotels adds to digital services, acquires ResDiary
News / Technology
AccorHotels adds to digital services, acquires ResDiary
By Linda Fox | April 9, 2018
AccorHotels is furthering its ambitions to make more of its physical properties via digital services... Read More
What one destination discovered about using virtual reality for travel marketing
News / Technology
What one destination discovered about using virtual reality for travel marketing
By Nick Vivion | April 9, 2018
Virtual reality continues its march into the mainstream. While most consumers do not have access to... Read More
Wake up - loyalty means nothing without a quality experience
News / Online
Wake up - loyalty means nothing without a quality experience
By Marisa Garcia | April 9, 2018
Real loyalty is elusive so many continue to rely on discounting or ‘payback’ to encourage purchases.... Read More
Why now is the time for travel brands to go mobile-first
Opinion / Online
Why now is the time for travel brands to go mobile-first
By Mark Rabe - Sojern | April 6, 2018
It’s popular to talk about the impact that smartphones have had and with good reason. In recent years,... Read More
10 principles we learned from launching 6 airline chatbots in 1 year
News / Technology
10 principles we learned from launching 6 airline chatbots in 1 year
By Viewpoints | April 6, 2018
This is a viewpoint from Iñaki Úriz, CEO at Caravelo. We built our first chatbot over 4 years ago. Its... Read More
Taboola CEO shares the secrets of smart content
News / Online
Taboola CEO shares the secrets of smart content
By Marisa Garcia | April 6, 2018
Adam Singolda, founder and CEO at Taboola is a strong believer in the power of storytelling. The trick... Read More
MakeMyTrip Flipkart partnership
News / Distribution
MakeMyTrip boosts distribution with Flipkart partnership
By Mitra Sorrells | April 5, 2018
Less than a month after buzz circulated that Amazon could make a move into travel – again – one of its... Read More
In The Big Chair - Jens Wohltorf of Blacklane
Interview / Online
In The Big Chair - Jens Wohltorf of Blacklane
By Kevin May | April 5, 2018
Since Jens Wohltorf co-founded the private car company in 2011, Blacklane has grown its reach to 250... Read More
Aeroplan survey of consumers stirs the hornet's nest of data, privacy and politics
News / Online
Aeroplan survey of consumers stirs the hornet's nest of data, privacy and politics
By Marisa Garcia | April 5, 2018
Canadian travel rewards program Aeroplan is in hot water with customers over questions included in a... Read More
What other travel brands can learn from Expedia Group brand launch
News / Online
What other travel brands can learn from Expedia Group brand launch
By Marisa Garcia | April 5, 2018
As initial reactions to Airbnb and Uber’s new logos have shown, rebranding is a tricky business. It... Read More
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From Our Partners
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More