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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Opinion / Online

How travel giants, banks are rewriting the rules of customer loyalty

By Mario Gavira | September 16, 2025

Travel companies are transforming into financial services platforms, banks are morphing into travel... Read More

News / Online

Growth without lift in China’s $151.8B travel market

By Phocuswright Research | September 15, 2025

Phocuswright takes a closer look at China’s travel market, which advanced 5.5% in 2024 to reach $151.8... Read More

News / Online

Brian Chesky on his mission to transform Airbnb into an ‘everything’ platform

By Morgan Hines | September 12, 2025

Airbnb is looking at AI, community building and additional offerings, including creating a “host... Read More

News / Online

Tripadvisor, Expedia, Booking, Eu Travel Tech endorse EU online rating code

By Morgan Hines | September 11, 2025

The European Union’s new code of conduct is directed at improved transparency and online review... Read More

News / Online

Content database specialist Giata Group acquires AI decisioning platform Smartseer

By Abby Crotty | September 11, 2025

Berlin-based Giata said the acquisition is an effort to improve its AI personalization offerings and... Read More

News / Online

Fragmented data, siloed systems: How hotels can move forward

By Abby Crotty | September 11, 2025

A recent study found 49% of hoteliers struggle to access data they need for revenue and... Read More

From Our Partners / Online

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

By Zartico | September 9, 2025

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

From Our Partners / Online

Using travel marketing intelligence to multiply ROI

By PhocusWire | September 9, 2025

In the final installment in Zartico’s video series, co-founder and chief innovation officer Jay... Read More

News / Online

ANZ travel market outlook: Growth fueled by prices, not passengers

By Phocuswright Research | September 9, 2025

Australia and New Zealand’s travel industry has surpassed pre-pandemic revenue levels, but the picture... Read More

News / Online

OTAs' high hopes for social, AI channels as Q2 marketing spend hits $5B

By Linda Fox | September 8, 2025

OTAs are looking to drive efficiency as they diversify from performance marketing to other channels,... Read More

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News / Technology

Duetto acquires FLYR Hospitality to boost AI capabilities

News / Technology

BA-parent IAG applies a 3-question test for AI automation

News / Technology

AI transformation in travel: Carsten Bernhard of eDreams Odigeo

News / Technology

Southwest launches ChatGPT plugin for flight search

News / Technology

Dfinitiv unveils travel loyalty experiences platform for AI assistants

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More