Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Security series part 1 threat landscape
News / Online
Unlocking travel security, part 1: The threat landscape
By Mitra Sorrells | May 7, 2018
Equifax, Yahoo, Ebay – all major brands that have been the targets of cyber criminals, with millions of customers impacted in each case.   Read More
Amadeus Q1 2018 earnings
News / Distribution
Amadeus revenue up on growth in distribution and IT solutions
By Mitra Sorrells | May 4, 2018
Amadeus brought in €1.23 billion in revenue during the first quarter of 2018 – up 3.1% over the same period a year earlier. Read More
Dissecting the dark world of travel search engines, hotels and online agencies
Opinion / Distribution
Dissecting the dark world of travel search engines, hotels and online agencies
By Pablo Delgado - Mirai | May 3, 2018
We have always defended the notion that the value online travel agencies have is to provide visibility to hotels and help them generate new sales, sales that otherwise would be impossible to access. Read More
Thomas Cook Qubit digital personalization
News / Online
How personalization is driving conversions for Thomas Cook
By Mitra Sorrells | May 3, 2018
Personalization of the digital experience is a primary strategy for brands looking to attract and retain customers. But one of the challenges is how to create personalization at scale and in a way that... Read More
Air Canada and WestJet irked over Hopper's Secret Fares
News / Distribution
Air Canada and WestJet irked over Hopper's Secret Fares
By Mitra Sorrells | May 2, 2018
Since its long-awaited launch in 2015, Hopper has established a unique – and, it appears, lucrative – platform to sell flights.    Read More
TripAdvisor extends animal welfare policy, critics say "falls short"
News / Online
TripAdvisor extends animal welfare policy, critics say "falls short"
By Kevin May | May 2, 2018
Campaigners for animal rights have welcomed a shift in strategy at TripAdvisor for selling tickets to animal-based attractions - but say the brand should go further. Read More
siteminder global hotel business
News / Technology
Hotels investing in growing direct bookings, mobile upgrades for 2018
By Jill Menze | May 2, 2018
Hotels view their own websites as equally as effective at driving direct bookings as Google or TripAdvisor, a new report from SiteMinder shows. Read More
EAN corporate travel report
News / Online
What travel management companies can learn from leisure booking practices
By Mitra Sorrells | May 1, 2018
Business travelers are frustrated with corporate travel booking systems that have limited choices, high rates, antiquated technology and inconvenient interfaces - and that frustration is driving many to... Read More
mgm resorts expedia
News / Online
MGM Resorts taps Expedia to grow package bookings in Vegas
By Jill Menze | April 30, 2018
To boost customer acquisition at its properties in Las Vegas, MGM Resorts International is operating its package booking platform using Expedia Powered Technology. Read More
Hoteliers should care about voice technology - here's why
Opinion / Technology
Hoteliers should care about voice technology - here's why
By Max Starkov - HEBS Digital | April 30, 2018
With internet users preferring communication with images and, most importantly, voice activation, there is a great opportunity for hotels in this landscape. Read More
phocuswright europe google
Interview / Technology
Phocuswright Europe 2018 Preview: Q&A with Google's Richard Holden
By PhocusWire | April 30, 2018
Ahead of the event, he discusses how Google has no plans to become an OTA, the importance of search and more. Read More
HomeAway tips wider shift from guest fees, admits brand complexity with VRBO
News / Online
HomeAway tips wider shift from guest fees, admits brand complexity with VRBO
By Kevin May | April 27, 2018
The fee structure in vacation rentals is likely to shift more towards to suppliers rather than guests over time, Expedia Group predicts. Read More
RedAwning expands into vacation rental services with Blizzard acquisition
News / Technology
RedAwning expands into vacation rental services with Blizzard acquisition
By Kevin May | April 27, 2018
Vacation rental platform RedAwning has bought web services company Blizzard Internet Marketing in a bid to expand its technology services to property managers. Read More
Expedia Group ticks solid start box for 2018, helped by HomeAway
News / Online
Expedia Group ticks solid start box for 2018, helped by HomeAway
By Mitra Sorrells | April 26, 2018
Expedia Group recorded a 15% increase in total gross bookings and a 15% increase in revenue to $2.5 billion for the first quarter of 2018 compared to the same period last year. Read More
Eurostar goes it alone with web hotel platform after years with Expedia
News / Online
Eurostar goes it alone with web hotel platform after years with Expedia
By Kevin May | April 25, 2018
Eurostar's long-standing partnership with Expedia has come to an end, with the train operator launching its own packaging platform for hotels and rail tickets. Read More
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