Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Online travel agency fightback: Tactics to lure direct bookings
Opinion / Distribution
Online travel agency fightback: Tactics to lure direct bookings
By Max Starkov - HEBS Digital | February 6, 2018
As the travel planning journey continues to become increasingly more complex, hoteliers need to be looking for more impactful ways to engage and retain their best potential guests. Read More
Bing Phocuswright digital travel marketing study
News / Online
What travel marketers need to know for digital engagement
By Mitra Sorrells | February 6, 2018
Travel marketers should fine-tune digital strategies to attract new customers and reinforce loyalty among existing ones as they strive to prevail in the competitive landscape of online travel agencies,... Read More
phocuswright research otas
News / Distribution
Research Spotlight: OTAs, the big getting even bigger
By PhocusWire | February 5, 2018
Competition to online travel agencies no longer comes from fellow OTAs and traditional suppliers. Read More
travel-agency-evolution
News / Technology
The tech-led evolution of the travel agency community
By PhocusWire | February 5, 2018
The travel agency channel was once the most high-tech of industries back in the 1970s and 1980s. Read More
ctrip tours4fun
News / Technology
Ctrip’s Tours4fun acquires stake in Travstarz Global, grows B2B presence in India
By Jill Menze | February 5, 2018
Ctrip’s Tours4fun is expanding its B2B business in India by acquiring stake in Travstarz Global Group. Read More
QOTW: Something about one-size-fits-all customers
News / Online
QOTW: Something about one-size-fits-all customers
By PhocusWire | February 2, 2018
Quote from Feargal Mooney, CEO of Hostelworld. Read More
An insider's tale on hotel website conversion rates
Opinion / Distribution
An insider's tale on hotel website conversion rates
By Jean-Louis Boss - Fastbooking | February 2, 2018
The conversion rate of a hotel website is determined by so many factors that one shouldn’t be fooled into trying to meet an industry average. Read More
Sabre Bedsonline TravelBound Expedia Affiliate Network
News / Distribution
Sabre preps new content service with lodging offerings
By Mitra Sorrells | February 2, 2018
When Sabre’s new Content Services for Lodging launches later this year it will give travel buyers access to more than 900,000 hotel properties. Read More
phocuswright research us mobile
News / Technology
Research Spotlight: Mobile behavior of the US traveler
By PhocusWire | February 2, 2018
Cell phones are no longer devices for making calls. Though that was the primary function behind Apple’s first smartphone in 2007, reasons for mobile usage 10 years later look entirely different. Read More
Airbnb CFO out new COO named
News / Technology
Airbnb IPO ruled out for 2018, CFO departs
By Jill Menze | February 1, 2018
Just days after Airbnb CEO Brian Chesky outlined the company’s plans toward moving into the next century, it was announced that Laurence Tosi is stepping down from his position as chief financial... Read More
ATPCO buys content tech Routehappy to expand airline services
News / Distribution
ATPCO buys content tech Routehappy to expand airline services
By Jill Menze | February 1, 2018
As it assesses its future in the distribution landscape, ATPCO has acquired Routehappy to boost its rich content offerings. Read More
blockchain ota disruption
Opinion / Technology
Pulse check: Blockchain not a panacea to disrupt web travel
By Douglas Quinby - Phocuswright | February 1, 2018
People have been bashing online travel agencies since, well, they first came along in the mid-1990s. Read More
Busbud raises 11M for expansion
News / Startups
Bus travel platform Busbud races ahead with $11M investment
By Mitra Sorrells | January 31, 2018
Busbud, a Montreal-based booking platform for intercity bus tickets, is keen on expansion following the close of an $11 million Series B funding round. Read More
phocuswright research us hotel and lodging
News / Distribution
Research Spotlight: Impact of loyalty rates on US lodging
By PhocusWire | January 31, 2018
The remainder of the decade shows promise for the US hotel industry, with forecasts predicting record occupancy thanks to the strong economic growth and increased demand the sector is currently... Read More
American Express buys Mezi chatbot
News / Startups
AmEx buys Mezi, embraces "do-it-for-me" model
By Mitra Sorrells | January 30, 2018
American Express has acquired artificial intelligence-powered assistant Mezi, which co-founder and CEO Swapnil Shinde says upends the current “DIY” trend of travel search and booking into a... Read More
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