Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Interview / Technology

Q&A: Nordic Choice Hotels on how innovation drives the customer experience

By Nordic Choice Hotels & ALICE | July 24, 2018

ALICE co-founder and president Alex Shashou sat down with Nordic Choice head of business Christian Lunden to discuss innovation at Nordic Choice properties and how the influence of other industries... Read More

News / Technology

How AccorHotels uses biometrics to unlock travelers' wants and needs

By Linda Fox | July 24, 2018

Le Club AccorHotels is looking to gain deeper insight on customers through Seeker, an initiative that uses biometrics to track responses and get closer to what travelers want. Read More

News / Online

Chinese home rental platform Tujia adds SiteMinder property management for hosts

By Mitra Sorrells | July 24, 2018

Tujia, a vacation rental platform backed by Ctrip, has partnered with SiteMinder to offer its overseas accommodation providers an all-in-one management system. Read More

News / Online

VIDEO: Lessons in digital travel from Asia

By PhocusWire | July 23, 2018

The best way for travel businesses in the west to understand the nuances and issues associated with operating in Asia Pacific is to learn from those at the sharp end. Read More

News / Online

QOTW: Something about the reality of innovation

By PhocusWire | July 20, 2018

Quote from Brian Solis, principal analyst and futurist at Altimeter, in an article on PhocusWire this week. Read More

News / Distribution

Regulator called out for not enforcing airline distribution rules

By Linda Fox | July 20, 2018

ETTSA, the organisation representing GDS and OTAs, has lodged a complaint against the European Commission for failing to enforce airline distribution regulations. Read More

News / Technology

Most voice assistants "unskilled" for travel planning and booking

By Michael Coletta | July 20, 2018

For all the skills in Amazon's Alexa voice marketplace (30,000 and counting), the majority can still be described as "unskilled" for travel planning and booking tasks. The same can be said for Google... Read More

From Our Partners / Distribution

NDC is coming to the industry... are you ready?

By Erika Moore - Travelport | July 20, 2018

Do you remember how Global Distribution Systems began 40 years ago? Sometimes it's worth a quick reminder... Read More

News / Online

Secret Escapes unlocks new investment round of £52M

By Kevin May | July 19, 2018

Secret Escapes has landed another funding round - the second time in the space of eight months that its secured a $50 million investment. Read More

News / Technology

Booking.com tests marketplace offering third party technology

By Linda Fox | July 19, 2018

Booking Holdings is piloting a service that offers access to third party technology platforms for its hotel customers. Read More

News / Distribution

Package bookings drive higher ADR, have longer booking windows

By Jill Menze | July 18, 2018

Analyzing data on package bookings vs. standalone hotel bookings, Expedia Group found that for full year 2017, package bookings delivered higher average daily rates and had longer booking windows,... Read More

News / Technology

Utrip claims new tool brings travel planning closer to Netflix and Amazon models

By Linda Fox | July 17, 2018

Utrip, a personalization platform for travel, has been testing a destination discovery experience driven by artificial intelligence. Read More

Interview / Online

In The Big Chair - Jane Sun of Ctrip

By Jill Menze | July 17, 2018

Jane Sun joined Ctrip in 2005 and took the reins as CEO in 2016. As Ctrip grows globally, Sun sees opportunities in tours and activities for Chinese travelers and hopes to see international business... Read More