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By Martin Cowen | October 18, 2016

Parts of Sabre were down for a few hours last night, with the response on social media providing some additional insights beyond the official party line. Sabre's official statement is: "The techni... Read More

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Looking at the trust shift in online travel

By Linda Fox | October 18, 2016

Forget about big companies, banks and institutions, who and how we trust has changed, particularly in online travel. Developments in the online travel industry, and in digital in general, have pave... Read More

News / Technology

Turkey leads the pack for growth in mobile travel bookings

By Martin Cowen | October 17, 2016

The latest Travel Flash Report from Criteo reveals Turkey as the market experiencing the strongest growth in mobile bookings. The findings are based on Criteo's analysis of aggregate data collecte... Read More

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Google adds airfare forecasts and hotel loyalty marketing to metasearch

By Sean O'Neil | October 17, 2016

Even when Google enhances its search in unoriginal ways, the travel industry needs to take notice because the search giant might someday become a major booking tool for consumers. Here are Google's... Read More

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Flight Centre creates investment fund for travel startups

By Kevin May | October 17, 2016

Yet another example of the establishment in the industry getting in on the startup scene - this time it's global agency group, Flight Centre. The company has launched Little Argas, an investment ve... Read More

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Ctrip gets closer to massive offline agency chain

By Martin Cowen | October 17, 2016

Ctrip has confirmed a strategic co-operation agreement with Travelling Bestone, a Chinese travel agency chain with more than 5,000 outlets. The exact scale and nature of Ctrip's investment has not... Read More

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Expedia lets hotels offer freebies as an alternative to rate cutting

By Sean O'Neil | October 17, 2016

It's simplistic but true: The only way hotels have been able to quickly stand out from their rivals in online marketplaces like Expedia is by adjusting their rates up and down. Sure, other things m... Read More

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Dubai and Norway to drive visitors beyond star attractions with a blockchain-based loyalty program

By Marisa Garcia | October 17, 2016

Blockchain technology is running at a gallop and creating unique opportunities for travel companies to track their customer's preferences, build more personalized and meaningful interactions, and extr... Read More

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Google brings tourist attraction to life with virtual reality dinosaurs

By Kevin May | October 17, 2016

It would be fair to say that many examples of virtual reality in the travel sector have yet to convince travellers and the industry of its overall usefulness. Many are yet to be persuaded that 360-... Read More

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Book on Google - answers to hoteliers' questions

By Viewpoints | October 14, 2016

Google has burst onto the hotel transaction scene via Book on Google, awakening plenty of curiosity and questions about the real interest Google has with this move. NB This is a viewpoint by Pablo... Read More

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In-room technology - what guests and managers think is important

By Kevin May | October 14, 2016

Hotels now understand that it appears guests see getting a decent (hopefully free) wifi connection as important as having clean towels and bedding. Yet despite so much of a guest's entertainment an... Read More

News / Technology

A tale of two surveys

By Martin Cowen | October 14, 2016

It was the best of finds, it was the worst of finds... Surveys into travellers booking habits are commonplace. At one end of the scale there are VC-backed bespoke research firms; at the other, sma... Read More

News / Technology

Don't expect hotel guests to hang on for long [INFOGRAPHIC]

By Linda Fox | October 13, 2016

Alice, the hotel services app, has done a little research into how long consumers should have to wait for a response from hotel staff to guest communications via various channels. The company, (sta... Read More

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Skyscanner claims social media first for airport flight search

By Kevin May | October 13, 2016

World "first" alert! Heathrow in London has what is claimed to be the first Facebook-based flight search tool for tickets from the airport. Travel search provider Skyscanner is behind the initiativ... Read More

News / Technology

Marriott unveils hotel-based innovation lab

By Linda Fox | October 13, 2016

Marriott Hotels has established its Charlotte city-centre property as a live testing ground for new products and services. M Beta is described as an innovation lab which enables "rapid prototyping"... Read More

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