Machine Learning

Opinion / Technology

How can travel harness ChatGPT - while limiting risks?

By Rudy Daniello – Amadeus | July 11, 2023

Amadeus has been working with Microsoft and Accenture to develop a generative AI-powered interactive travel assistant to assist corporate travelers with all elements of their journey. Read More

News / Online

Sojern expands travel marketing platform with acquisition of VenueLytics

By Mitra Sorrells | July 11, 2023

VenueLytics provides guest experience and data analytics tools to improve guest satisfaction and loyalty, increase direct bookings and drive ancillary revenue. Read More

News / Distribution

Sabre expands retailing capabilities for hotels

By Mitra Sorrells | July 10, 2023

Sabre's acquisition of Techsembly is intended to help its hotel partners provide a comprehensive trip planning and shopping experience for guests. Read More

News / Online

Expedia Group launches One Key unified rewards program

By Derek Catron | July 7, 2023

Speaking at Phocuswright Europe 2023, Alfonso Paredes called One Key “a super powerful tool” that would spread rewards benefits to more travelers. Read More

News / Technology

How AI is enabling self-service round-the-world trip planning

By Derek Catron | June 29, 2023

A partnership between the Oneworld airline alliance and Elemental Cognition for around-the-world bookings relies on a generative AI chatbot. Read More

Opinion / Technology

3 takeaways for travel insurtechs from Sam Altman's world tour

By Daniel Green - Faye | June 27, 2023

As OpenAI CEO Sam Altman continues his call for increased regulation of artificial intelligence, what lessons can be applied about regulation to the travel insurance space? Read More

Opinion / Technology

Personalization + ChatGPT = Holy grail in customer intent

By Terry Jones | June 23, 2023

ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More

News / Online

Microsoft, Trip.com and Kayak on their work with ChatGPT

By Derek Catron | June 15, 2023

Generative AI dominated conversations at Phocuswright Europe even before the discussion turned to its best-known tool. Read More

News / Technology

Guarding against bias in ChatGPT and travel’s AI tools

By Derek Catron | June 8, 2023

Jyotika Singh, the director of data science at Placemakr, talks about the benefits and pitfalls AI and natural language processing present for the travel sector. Read More

From Our Partners / Technology

Could non-personalization hold the key to retailing success for airlines?

By Sabre | May 31, 2023

Arguably the biggest challenge facing the airline industry centers around how to put the traveler at the center of the decision-making process. Read More

News / Technology

Travel’s ChatGPT adventure raises hopes and questions

By Derek Catron | May 26, 2023

PhocusWire’s latest roundup of how travel companies are utilizing ChatGPT shows a wide range of approaches. Read More

Interview / Startups

STARTUP STAGE: Roam Around uses ChatGPT to tailor free travel itineraries

By Derek Catron | May 18, 2023

Built on OpenAI’s ChatGPT, Roam Around claims to be the world’s first viral AI travel planner, crafting free personalized itineraries for its users. Read More

News / Technology

Why it's time for travel companies to address "technical debt"

By Derek Catron | May 15, 2023

WhileChatGPT and AI are cool, travel businesses can't get the full benefit of new technologies until they replace their antiquated systems, experts at at Hotelbeds’ MarketHub Americas conference said.... Read More

From Our Partners / Technology

5 ways artificial intelligence and machine learning can increase airline revenue

By Sabre Labs | May 11, 2023

The newest models that use artificial intelligence and machine learning give airlines opportunities for additional revenue generation and improved customer service. Read More

News / Technology

How ChatGPT levels the playing field for travel companies

By Derek Catron | May 4, 2023

ChatGPT’s relative simplicity has benefited travel companies ranging in size from Expedia to Sailsquare, an Italy-based sailing cruise marketplace that used the tool to monitor communications on its... Read More

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