Loyalty

News / Technology

APAC travel trends pt. 2: AI, loyalty ecosystems and the experiences boom

By Abby Crotty | March 5, 2026

The second part of our APAC travel trend series focuses on loyalty, experiences and technology's role in the "digital-first" region. Read More

News / Technology

Lighthouse introduces ChatGPT app for direct hotel booking

By Morgan Hines | March 4, 2026

News / Startups

Travel Token Marketplace acquires Camino Network initiator Chain4Travel

By Morgan Hines | February 27, 2026

Blockchain startup Chain4Travel was previously named a PhocusWire Hot 25 Travel Startup for 2025. Read More

News / Online

OTAs' marketing spend exceeded $20B in 2025

By Linda Fox | February 27, 2026

Marketing investment from the largest online travel players rose again last year. Read More

News / Online

Loyalty API platform Odynn secures $9.5M

By Abby Crotty | February 19, 2026

The company said fresh capital will be used to build its team, scale go-to-market efforts and "deepen integrations." Read More

News / Technology

Indicio launches tech allowing AI agents to verify digital passports

By Abby Crotty | February 11, 2026

The software overseeing the interactions also verifies that the chatbot actually belongs to the airline or travel company, “creating trust in both directions.” Read More

News / Technology

Marriott shares details of AI projects, partnerships

By Linda Fox | February 11, 2026

Marriott plans to deploy natural language search across Marriott.com and the Bonvoy mobile app in the first half of 2026. Read More

News / Online

EDreams hit with €9 million fine for 'unfair' practices

By Abby Crotty | February 4, 2026

The Italian Competition Authority alleged eDreams engaged in "unfair commercial practices" related to its Prime membership subscription. Read More

News / Online

Expedia's Ariane Gorin on AI visibility, traveler experience and activities growth

By Linda Fox | January 29, 2026

Expedia Group CEO Ariane Gorin says she is especially proud of how the OTA has been "going after AI" in recent years. Read More

News / Startups

HeyMax secures $11M for AI push, geographical expansion

By Linda Fox | January 28, 2026

The funding will go toward product development, including simplifying earning and redemption for consumers through AI and expansion into Japan, Taiwan and Australia in 2026. Read More

News / Online

84% of leisure travelers admit to gaming loyalty programs

By Phocuswright Research | January 27, 2026

Going the extra mile to play the loyalty systems has become the norm, albeit exploited by some travelers more than others. Read More

News / Technology

Enhancing luxury travel experiences with technology

By Morgan Hines | January 23, 2026

Travel stakeholders from Loews and Skylark explore technology in luxury travel, from general friction removal to a new frontier of predictive services. Read More

From Our Partners / Online

How travel insurance is evolving to support modern journeys

By PhocusWire | January 13, 2026

Travel disruption has become a defining feature of leisure and business trips as delays, cancellations and unexpected events increasingly shape traveler behavior. Read More