MARKETING: There are all sorts of fancy bits of technology now in place to give travel brands some understanding of their performance via online reviews. But one restaurant went back to basics and used video cameras to record customers and staff. The results are a lesson from which many can learn. Read more on Chicago Phoenix.
A busy New York City restaurant wondered why customers were leaving so many bad online reviews and complaining about slow service.
A firm that was hired to capture some video footage of those ten years and figured out what the problem was.
Someone at the Midtown East restaurant posted a fascinating play-by-play of what was going on at the eatery on a typical day.
The summation on Craigslist ended up pointing the finger at present-day American culture and the bad habits we’ve picked up.
Read more on Chicago Phoenix
NB:Restaurant food image via Shutterstock.