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Three slides that (kind of) show the current state of online travel

By Linda Fox | September 22, 2016

The three Cs of mobile - connection, convenience and context - and how they relate to online travel are increasingly hard to get away from. They're often mentioned at travel conferences (more on th Read More

News / Technology

Live videos add new layer of complexity to airline crisis management

By Kevin May | September 14, 2016

Just when travel brands thought they might have a handle on how to use social media during a crisis... Live videos come along. The advent of live video streaming services have ensured that any comm Read More

News / Online

TripAdvisor and Booking.com take half of luxury hotel reviews on the web

By Kevin May | September 5, 2016

It is probably no surprise that TripAdvisor commands such a large portion of online hotel reviews - but Booking.com is chasing its tale. At least this is the case of hotels identified in the "luxur Read More

News / Distribution

Skyscanner brings travel search bot to Skype group chats

By Kevin May | August 3, 2016

Travel search service Skyscanner has created what is one of the first bot-type search tools for mass-market messaging platform Skype. The Microsoft-owned platform has worked with Skyscanner, initia Read More

News / Distribution

Icelandair and Travelaer build airline industry's first Facebook Messenger booking bot

By Marisa Garcia | August 3, 2016

Travelaer has linked up with Icelandair to develop the airline industry's first search and booking Facebook Messenger bot. The conversational interface encourages flyers to search for the flights w Read More

News / Online

Ixigo claims Indian chat bot first

By Kevin May | July 25, 2016

The Year of the Chat Bot shows no sign of easing up, with Ixigo creating what it says is the first such one for the Indian travel sector. Ixibaba works along the same lines as others already in the Read More

News / Technology

Two travel brands make it to list of 300 top websites on the planet

By Kevin May | July 21, 2016

Languishing within in a pile of 300 search engines, porn portals, entertainment hubs and retailers are just two travel websites. Booking.com and TripAdvisor feature in the list of the most popular Read More

News / Online

Hotels turn guest joy into marketing messages using artificial intelligence

By Kevin May | July 8, 2016

Flip.to has created an artificial intelligence-led platform that it reckons is the start of "real personalisation at scale" for hotels. No idea what that means? Well, the brand advocacy service Read More

News / Online

Tours and activities hit the Facebook chatbot trend

By Kevin May | July 7, 2016

The travel industry can't move for Facebook Messenger chatbots at the moment - but Musement has created what is believed to be the first one for tours and activities. Following hot on the heels of Read More

News / Technology

Yatra launches Facebook Messenger bot

By Martin Cowen | July 4, 2016

Yatra has launched what it claims is the first Facebook Messenger chatbot in the Indian online travel sector. The "intelligent chatbot...helps customers search and book flights directly from their Read More

News / Online

Facebook shows no signs of relinquishing network-of-choice status for travellers

By Kevin May | June 29, 2016

It will take a huge effort to unseat Facebook as the main social network for travellers looking to share experiences on their trip, according to a study. Sabre recently polled 2,000 travellers in t Read More

News / Technology

One travel brand thinks it can resurrect the independent social network

By Kevin May | June 28, 2016

Between the late-2000s and around 2012, countless travel startups tried (and failed) to create their own travel social network. The idea was that travellers would want to connect either with one an Read More

News / Technology

Are bots hot or not?

By Viewpoints | June 28, 2016

In the past few weeks I have been asked many times by partners, customer and friends what I think about the travel booking bots that seem to be popping up like mushrooms after the rain. NB: This is Read More

News / Online

Cheapflights puts flight and hotel search into Facebook Messenger

By Kevin May | June 14, 2016

More moves in the world of chat services, with news that Cheapflights will allow users to search for both flights and hotels within Facebook Messenger. The Momondo Group-owned metasearch engine cou Read More

News / Online

Retargeting ads on Facebook can unlock value for travel marketers

By Viewpoints | May 26, 2016

The trick to effective content marketing is being in the right place, at the right time, with the right content and messaging. NB: This is a viewpoint from Matthew Barker, founder of I&I Travel Read More

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