Customer Relationship Management

News / Technology

Canary Technologies raises $50M to accelerate AI for hospitality guest engagement

By Mitra Sorrells | June 12, 2024

Canary works with more than 20,000 hoteliers around the world, including many that are part brands such as Wyndham, Marriott, Hilton and Four Seasons. Read More

News / Technology

The Access Group acquires hotel tech specialist SHR Group

By Mitra Sorrells | June 6, 2024

The Access Group said it will now add SHR’s capabilities to its growing AI-powered platform within its Access Hospitality division. Read More

Opinion / Technology

How access to OTA data is democratizing short-term rental tech

By Pierre-Camille Hamana - Hospitable | June 4, 2024

The future of the STR industry is clear: It's time for a host-centric approach that prioritizes access, innovation and fairness. Read More

News / Technology

Hospitality stakeholders on fixing the data silo problem

By Morgan Hines | April 30, 2024

Despite years of work across the hospitality industry, hotels are still struggling to connect guest data across multiple systems, inhibiting their ability to provide an optimal guest experience. Read More

News / Technology

How technology is helping to fuel wellness opportunities for travelers

By Morgan Hines | April 26, 2024

Travel tech leaders focused on wellness have an eye trained on the future - with predictions as to how technology may impact traveler wellness and wellness tourism. Read More

Interview / Startups

STARTUP STAGE: Obvlo helps travel brands provide personalized destination content

By Mitra Sorrells | April 1, 2024

Founded in 2021, Obvlo currently works with hotels that are part of the Hilton, Marriott and IHG brands, and the company is planning to expand its work to destinations and airlines. Read More

News / Technology

D-Edge builds out hospitality tech offering with acquisition of LoungeUp

By Linda Fox | March 21, 2024

Accor-owned D-Edge said the acquisition “marks a significant step" toward integrated solutions covering the entire guest journey. Read More

News / Technology

The rise of AI: Redefining property management systems for a digital age

By Morgan Hines | March 21, 2024

Some experts see generative AI leading to big changes in property management systems. Will this technology limit the human touch in hospitality? Or create more time for guest services? Read More

Opinion / Online

Next-gen customer service for hospitality: Balance high-touch, high-tech

By Dr. Ori Faran - Callvu | February 16, 2024

Great personal service still matters in hospitality, but as consumers – especially younger ones – demand more self-service options, hotels also need outstanding digital options. Read More

News / Technology

Travel early adopters share lessons after year with generative AI

By Derek Catron | February 7, 2024

PhocusWire is checking in with some of travel's early adopters in using generative artificial intelligence, beginning with three startups, to find out what they have learned from their first year of... Read More

Opinion / Technology

How guest apps became the virtual concierge of today’s hospitality landscape

By Sjeel Koster – HolidayHero | January 31, 2024

With guest apps, the future of hospitality is becoming more personalized, convenient and interconnected than ever before. Read More

News / Technology

Hilton expands on-property messaging in response to traveler preferences

By Derek Catron | January 30, 2024

By the end of 2024, guests across the Hilton portfolio of more than 7,000 properties worldwide will be able to text for on-property requests. Last year, 3,618 Hilton properties used the system. Read More

News / Technology

Duve acquires Easyway, boosting AI-driven guest experiences

By Derek Catron | January 29, 2024

The acquisition will allow Duve to boost AI-driven guest experience management for hotels and vacation rentals worldwide. Read More

News / Technology

Japan-based hotel tech company Tripla targets SE Asia growth with latest acquisition

By Mitra Sorrells | January 24, 2024

Tripla has acquired Singapore-based Endurance Technology Solutions, which develops and sells the Pelican Hotel Solution - a reservation system that works with major overseas channel managers. Read More

News / Online

AccessibleGo unveils new booking options for travelers with disabilities

By Morgan Hines | January 17, 2024

The platform, which has offered hotel booking, is giving users the option to book rental cars with hand controls, flights, wheelchair van rentals, mobility rentals and more. Read More

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