Customer Relationship Management

Opinion / Technology

Travel's journey through the generative AI platform shift

By Mario Gavira | January 16, 2024

Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new platform allowing us to interact and harness artificial intelligence. Read More

News / Technology

Kayak sees 15X increase in aircraft filter usage following Alaska Airlines incident

By Morgan Hines | January 11, 2024

Travelers are exercising caution and using tools like Kayak’s aircraft filter when looking to book flights after a door plug flew off an Alaska Airlines flight. Read More

News / Technology

Record online direct bookings are driving innovation in hospitality, survey finds

By Morgan Hines & Derek Catron | January 11, 2024

The hotel industry is making strides when it comes to digitalization, but there's still plenty of room to grow, according to a recent report from H2c. Read More

News / Startups

AI-powered travel content platform Lokalee raises $5.6M

By Morgan Hines | January 9, 2024

Lokalee plans to accelerate its product development and its expansion into European markets with the new funding. Read More

News / Technology

Operto acquires guest experiences tech provider Dack

By Linda Fox | January 8, 2024

The acquisition of Dack follows Operto's acquisition of VRScheduler in 2021 and STAYmyway in 2022. Read More

News / Technology

AI platform translates hotel guests’ speech into actionable data and insights

By Arvindh Yuvaraj - WebinTravel | January 5, 2024

Founded in 2019, Aiello has three products that work together and use artificial intelligence to “understand” hotel guests the way a human staff member would. Read More

News / Online

Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More

News / Technology

Three ways generative AI is improving the travel industry

By Morgan Hines | December 18, 2023

In a wide-ranging conversation at The Phocuswright Conference, leaders from Microsoft, Priceline and Amadeus discussed opportunities generative AI presents to the travel industry and how it's changing... Read More

News / Online

5 key takeaways from The Phocuswright Conference

By PhocusWire | November 17, 2023

Whether you were at the 2023 Phocuswright Conference in Fort Lauderdale, Florida, or whether you’ve taken interest from afar, there is plenty to catch up on after a string of panels, sessions,... Read More

Opinion / Online

Travel customer service resilience in the age of climate disruption

By Jeffrey Katz – Journera | October 27, 2023

While the increasing frequency of climate-related disruptions is inevitable, severely disappointed customers are not. Travel providers have access to the data that enables a real-time, proactive... Read More

News / Online

Sabre and CellPoint Digital team up for "milestone" partnership

By Morgan Hines | October 25, 2023

Sabre customers will have access to Cellpoint Digital’s payment services as part of their new partnership. Read More

News / Technology

Cendyn acquires PushTech to build out CRM capabilities

By Linda Fox | October 10, 2023

Barcelona-based PushTech offers a cloud-based customer data and CRM platform helping hotels with marketing, guest communications and loyalty. Read More

Opinion / Technology

From chatbot to top slot – effective use of AI in hospitality

By Richard Valtr – Mews | October 10, 2023

Hospitality needs to look past cost cutting to discover the ultimate value in artificial intelligence, bringing together dependable but inspiring service with optimized operations. Read More