Customer Relationship Management


manifest-escapes-launch
Manifest travel club launched by ex-CEO of Frontier Airlines
By Kevin May | August 12, 2020
Manifest connects its members to getaways and activities in exclusive destinations around the U.S. via private planes. Read More
News | Online
touropp-startup-stage
STARTUP STAGE: TourOpp offers both distribution and communication services for tour and activity operators
By Mitra Sorrells | August 12, 2020
The company has two offerings - an online travel agency selling tours and activities and an automated messaging system to assisst tour operators. Read More
Interview | Startups
Creating a 360-degree customer view in a COVID-19 world
Creating a 360-degree customer view in a COVID-19 world
By Brian Lewis - Openjaw Technologies | August 3, 2020
Airlines can use device ID, browser behavior, transaction insights and other contextual data to create a single view of each customer, enabling great experiences, better tracking and personalized... Read More
From Our Partners | Distribution
REPORT: How data partnerships can speed up recovery
REPORT: How data partnerships can speed up recovery
By Marisa Garcia | August 3, 2020
As travelers begin to once again pack their bags, it's not only necessary to keep them informed an safe, but also to know more about them and to keep them engaged through relevance and personalization... Read More
From Our Partners | Technology
Another ancillary revenue for airlines: seat-blocking tech during a pandemic
Another ancillary revenue for airlines: seat-blocking tech during a pandemic
By Kevin May | July 28, 2020
Buying an entire row or the seat next to you would, previously, have been a fairly niche purchase and often difficult to automate. But that's changed in a COVID-19 world. Read More
News | Distribution
How can travel brands keep customers apprised of border regulations and leisure options?
How can travel brands keep customers apprised of border regulations and leisure options?
By Jennifer Phillips April - Smartvel | July 27, 2020
An increase in travelers is good news for airlines that have been hard hit during the pandemic. As the world reopens, many people are eager for a getaway as a mental reset from months of confinement. Read More
From Our Partners | Online
VIDEO: New Reality With... Barbara Dalibard of SITA
VIDEO: New Reality With... Barbara Dalibard of SITA
By PhocusWire | July 23, 2020
The next guest on the New Reality With... series is Barbara Dalibard, CEO of SITA, one of the world's leading airline and airport technology providers. Read More
News | Technology
How to create a loyalty club in a hotel (without upsetting online travel agencies)
How to create a loyalty club in a hotel (without upsetting online travel agencies)
By Cesar Lopez - Mirai | July 6, 2020
You have probably seen it in all the big hotel chains: loyalty clubs mean a new standard in direct sales and customers are starting to get used to them. Read More
Opinion | Distribution
WEBINAR REPLAY! Everything you need to know about open and secure travel marketplaces
WEBINAR REPLAY! Everything you need to know about open and secure travel marketplaces
By PhocusWire | July 2, 2020
This free webinar is your chance to understand how the distribution model is changing and how players across the industries are seizing the opportunity to think in a new, deeper and more secure... Read More
News | Technology
reposite-travel-workspace
How one startup used the downtime to improve life for travel buyers and suppliers
By Linda Fox | June 29, 2020
The team at vintage car tour company Nowaday has spent the downtime created by COVID-19 to build an online workplace for travel buyers and suppliers. Read More
News | Startups
sevenrooms-50-million
SevenRooms raises $50M to expand its hotel guest experience platform
By Mitra Sorrells | June 25, 2020
SevenRooms has raised a $50 million Series B round with Providence Strategic Growth.    Read More
News | Technology
akia-funding-contactless
Hotel tech startup gets $1M to develop contactless communication tools
By Mitra Sorrells | June 17, 2020
 Akia, founded in 2018 by former Facebook engineers, has received capital to expand its contactless communication products for hotels. Read More
News | Startups
InPhocus, episode 13 - Open for business, figuring out change
InPhocus, episode 13 - Open for business, figuring out change
By PhocusWire | June 11, 2020
Luuc Elzinga, president of Netherlands-based Tiqets, joins us on the latest episode of InPhocus to talk about the issues that many suppliers are facing as they recover from the COVID-19 outbreak. Read More
News | Technology
Destination X - The new normal in tourism
Destination X - The new normal in tourism
By PhocusWire | May 27, 2020
Have we learned anything, or do we race back to the same mistakes that many destinations and attractions were making prior to the outbreak?  Read More
News | Technology
VIDEO: New Reality With... Tobias Ragge of HRS
VIDEO: New Reality With... Tobias Ragge of HRS
By PhocusWire | May 21, 2020
The next guest on the New Reality With... series is Tobias Ragge, CEO of HRS, the Germany-based business travel accommodation platform. Read More
News | Distribution
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