Customer Relationship Management


accor-loyalty-platform-all
Accor goes down experiences route as it unveils All loyalty platform
By Linda Fox | February 22, 2019
Accor has unveiled its new loyalty platform All combining its loyalty program and distribution. Read More
News | Distribution
Travel websites losing billions as shoppers abandon purchases
Travel websites losing billions as shoppers abandon purchases
By Linda Fox | February 11, 2019
An eye-watering estimate of $2.4 billion was lost in online revenue on websites during the fourth quarter of 2018. Read More
News | Online
In The Big Chair - Kevin King of Shiji
In The Big Chair - Kevin King of Shiji
By Mitra Sorrells | February 7, 2019
Founded in 1998, Shiji Information Technology Company provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management... Read More
Interview | Technology
Can OYO capture the unbranded hotel market in the U.S. and Europe?
Can OYO capture the unbranded hotel market in the U.S. and Europe?
By Mitra Sorrells | February 7, 2019
OYO Hotels & Homes is expanding again, debuting in the United States and ramping up operations in Europe. Read More
News | Distribution
Zingle hospitality messaging 11M funding
Zingle charts deeper push into hospitality with $11M capital raise
By Mitra Sorrells | February 1, 2019
B2C messaging platform Zingle has landed $11 million in new funding to support its growth in hospitality. Read More
News | Technology
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
By Simone Puorto - Simone Puorto Consulting  | January 30, 2019
Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More
Opinion | Technology
Intelity raises $44M to fuel global expansion of guest management platform
Intelity raises $44M to fuel global expansion of guest management platform
By Kevin May | January 28, 2019
The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More
News | Technology
New model hotel op-ed Gulati
When it comes to guest personalization, price is only one piece of the puzzle
By Valerie Castillo - TrustYou  | January 23, 2019
A new hotel brand, Life House, is currently testing an algorithmic pricing system based on customer profiles, history, spending habits and even social media followers.  Read More
News | Startups
Myths about being the "Amazon Of Travel" (and other retail challenges)
Myths about being the "Amazon Of Travel" (and other retail challenges)
By Kieron Branagan - OpenJaw Technologies | January 10, 2019
I have found that there are a set of common themes and common challenges that come through during conversations with airlines. Read More
Opinion | Distribution
delta-ceo-CES-2019
CES 2019: Delta boss talks data, AI and internal culture
By Linda Fox | January 10, 2019
Delta CEO Ed Bastian talks about internal culture, AI and other data initiatives during CES 2019. Read More
News | Technology
VIDEO: Amadeus - Launch pitch at Phocuswright 2018
VIDEO: Amadeus - Launch pitch at Phocuswright 2018
By Kevin May | January 9, 2019
Introducing the industry's first content management and distribution solution for personalized media. Read More
Interview | Technology
How are companies really facing personalization in the travel industry?
How are companies really facing personalization in the travel industry?
By Íñigo Valenzuela - Smartvel | January 6, 2019
The discussions revolving around the future of the travel industry are endless. Every article, podcast and webinar out there try to unravel the best strategies and trends companies must follow in order... Read More
From Our Partners | Online
VIDEO: Viselio - Summit pitch at Phocuswright 2018
VIDEO: Viselio - Summit pitch at Phocuswright 2018
By Kevin May | December 28, 2018
Viselio is a digital visa service, cutting the time to apply for a visa from several hours to just a couple of minutes. Read More
Interview | Startups
VIDEO: uBingo Technology - Summit pitch at Phocuswright 2018
VIDEO: uBingo Technology - Summit pitch at Phocuswright 2018
By Kevin May | December 24, 2018
This smart device and system activates hotel customers' in-house consumption ability and improves guest experiences. Read More
Interview | Startups
VIDEO: WNS on new frameworks for personalization
VIDEO: WNS on new frameworks for personalization
By Kevin May | December 21, 2018
Personalization is not a new concept in the travel industry - but the next level of engagement between brands and travelers is starting to take affect. Read More
From Our Partners | Technology