Customer Relationship Management


VIDEO: SafeTravelRx - Summit pitch at Phocuswright 2018
VIDEO: SafeTravelRx - Summit pitch at Phocuswright 2018
By Kevin May | December 20, 2018
Connecting travelers to on-demand assistance, transmitting location and medical information to emergency responders. Read More
Interview | Startups
VIDEO: App In The Air - Launch pitch at Phocuswright 2018
VIDEO: App In The Air - Launch pitch at Phocuswright 2018
By Kevin May | December 19, 2018
Introducing personalized air booking: tailored search results that are "biased" towards the user. Read More
Interview | Technology
Perfect Price - Summit pitch runner-up at Phocuswright 2018
Perfect Price - Summit pitch runner-up at Phocuswright 2018
By Kevin May | December 14, 2018
The dynamic pricing platform that uses AI and machine learning to maximize profitability in an increasingly digital world. Read More
Interview | Startups
Rentals United - Summit pitch runner-up at Phocuswright 2018
Rentals United - Summit pitch runner-up at Phocuswright 2018
By Kevin May | December 12, 2018
The vacation rental industry is drawing off new tech such as this advanced automation platform, something it claims the sector has ever seen. Read More
Interview | Startups
VIDEO: DataArt and Hudson Crossing on giving brands a new edge
VIDEO: DataArt and Hudson Crossing on giving brands a new edge
By Kevin May | December 12, 2018
Travel brands have made no secret of a desire to evolve their underlying technology and boost their strategic position in an increasingly complicated and competitive marketplace. Read More
News | Technology
Tinyclues - Launch pitch runner-up at Phocuswright 2018
Tinyclues - Launch pitch runner-up at Phocuswright 2018
By Kevin May | December 11, 2018
Tinyclues' AI-first solution reinvents how marketers work while doubling their campaign revenue and improving the customer experience. Read More
Interview | Technology
Vivere - Summit pitch winner at Phocuswright 2018
Vivere - Summit pitch winner at Phocuswright 2018
By Kevin May | December 10, 2018
Vivere.travel transforms your vacation vision into reality. A personalized, interest-based, visual travel guide. Read More
Interview | Startups
AirHelp - Launch pitch winner at Phocuswright 2018
AirHelp - Launch pitch winner at Phocuswright 2018
By Kevin May | December 6, 2018
Machine learning: AirHelps' bots in charge of handling claims. Read More
Interview | Technology
Arrivedo launches API to help hotels localize the guest experience
Arrivedo launches API to help hotels localize the guest experience
By Jill Menze | December 5, 2018
Arrivedo, an online platform that curates things to do around hotels, has launched an API for hotel groups. Read More
News | Online
Skylark - Summit pitch at Phocuswright 2018
Skylark - Summit pitch at Phocuswright 2018
By Kevin May | December 4, 2018
What's the future of luxury travel? It's what we all want: convenience, transparency, value, service - and amazing vacations. Read More
Interview | Startups
Marriott admits 500 million guest accounts hacked
Marriott admits 500 million guest accounts hacked
By Kevin May | November 30, 2018
A major security breach impacting on half a billion guest records in the Starwood reservation system has been disclosed by Marriott. Read More
News | Technology
Simpleview Tourism Media merger
Simpleview, Tourism Media merge to create global marketing organization
By Mitra Sorrells | November 30, 2018
Arizona-based Simpleview and Liverpool-based Tourism Media Group are merging, creating a global marketing organization that will serve more than 800 destination marketing organizations, regional tourism... Read More
News | Online
Teckst - Summit pitch at Phocuswright 2018
Teckst - Summit pitch at Phocuswright 2018
By Kevin May | November 29, 2018
Teckst empowers travel brands to text with their customers in real time using flexible CRM integrations. Read More
Interview | Startups
Situm Indoor Positioning - Summit pitch at Phocuswright 2018
Situm Indoor Positioning - Summit pitch at Phocuswright 2018
By Kevin May | November 28, 2018
Indoor navigation technology for the traveler. Indoor workforce and asset-tracking technology to boost productivity. Read More
Interview | Startups
Technically speaking Laura Miller IHG
Technically Speaking - Laura Miller of InterContinental Hotels Group
By Mitra Sorrells | November 26, 2018
IHG (InterContinental Hotels Group) named Laura Miller chief information officer in February 2018, with responsibility for infrastructure and operations, enterprise architecture and data, IT security... Read More
Interview | Technology