Customer Relationship Management

News / Technology

Sabre on hospitality marketplace development, attribute selling

By Linda Fox | June 14, 2022

Sabre Hospitality solutions senior vice president Frank Trampert discusses the evolution of hotel technology, marketplace development and the need for investment. Read More

From Our Partners / Distribution

How to execute a commercial strategy, break down silos and increase efficiency with the new Overview

By Nadine Böttcher - OTA Insight | June 13, 2022

OTA Insight's new platform puts a hotel's key metrics in one place. Read More

News / Startups

Guest experience platform Duve raises $10M

By Mitra Sorrells | June 6, 2022

Duve says it currently serves more than 1,000 properties in more than 64 countries and will use the funding to fuel its growth. Read More

News / Technology

AI, CRM and online booking tipped to boost travel recovery

By Linda Fox | May 27, 2022

Travel technology buyers and suppliers list the top five technologies they believe will boost the industry's recovery. Read More

Opinion / Online

How to increase bookings in a cookieless world

By Kurt Weinsheimer - Sojern | May 24, 2022

Marketers must not only capture first-party data in a cookieless world but also activate it. Read More

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From Our Partners / Online

Group travel is different - here's why

By Amadeus Hospitality | May 10, 2022

In order to help hoteliers plan for this new era, Amadeus combined insight from industry experts with business intelligence data to identify the key forces shaping group business. Read More

News / Technology

Arrivalist signs $2M debt financing investment round

By Kevin May | May 5, 2022

The non-dilutive debt financing program is the fifth round of support that the U.S.-based company has received to-date from Lighter Capital. Read More

News / Technology

Sensible Weather warms up with $12M round, plots expansion of travel guarantee tools

By Kevin May | May 4, 2022

The Series A is being led by Infinity Ventures, with participation from Certares Ventures and previous backers Wonder Ventures and Group1001. Read More

News / Online

VacayMyWay claims a first with rewards program for rentals

By Kevin May | April 26, 2022

Travelers will earn one point for every $1 they spend on a booking with the U.S.-based startup. Points can be redeemed on future reservations made on the site over the course of the next 12 months. Read More

Opinion / Technology

How hoteliers can use email to capture the return of travel

By Jeff Haws - MessageGears | April 20, 2022

Even if we’re approaching pre-pandemic travel levels, you’re not communicating with time travelers from 2019. Travel has changed and so should a hotel's messaging. Read More

News / Technology

Activities operator Merlin deploys smart tech for guest experience

By Jaime Biesiada - Travel Weekly | April 18, 2022

Merlin Entertainments, operator of Legoland theme parks, Sea Life aquariums and other attractions, earlier this month partnered with Oracle to deploy its point-of-sale and hospitality technology. Read More

News / Online

Tech is powering the new look of hotel loyalty programs

By Jill Menze | April 15, 2022

Hotels including IHG, Accor and CitizenM are updating their loyalty programs to provide members with personalization, experiences and guarantees. Read More

News / Technology

Travel chatbot provider Mindsay acquired by automation specialist Laiye

By Mitra Sorrells | April 14, 2022

Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service. Read More

News / Distribution

Leisure retail travel agencies outperforming digital counterparts

By Robert Silk - Travel Weekly | April 12, 2022

Since the early days of the pandemic, the leisure travel agency community has made the case that it might drive more share its way due to travel's newly complex regulatory landscape. Read More