Customer Relationship Management

News / Technology

Operto locks in $12M funding round for accommodation tech

By Kevin May | February 22, 2022

Operto will use the investment - its first publicly disclosed round - to further develop its Connect operation system, as well as expand into other accommodation verticals and countries. Read More

Opinion / Technology

The importance of empathy - how to understand your guests

By Danielle Delozier - HomeToGo | February 22, 2022

It’s also important to remember the human touch as companies work to provide peace of mind and a positive experience for their guests. Read More

News / Online

Myth-busting the new digital nomad

By Phocuswright Research | February 18, 2022

The demographics of the New Nomad population illustrate that many of the previously held assumptions about digital nomads are outdated. Read More

News / Technology

Booking.com ignites anger after customer service outsource move

By Kevin May | February 14, 2022

The Booking Holdings-owned brand will use global customer service provider Majorel to handle its call center operations, with the exception of staff at its Manchester and Amsterdam locations. Read More

Opinion / Technology

Ten trends shaping contactless tech in travel

By Nadav Cornberg - Virdee | February 9, 2022

As we head into 2022, here are some critical areas of focus to consider as brands consider implementing contactless guest experiences. Read More

From Our Partners / Distribution

The 2022 business traveler: anxious to travel but also anxious to travel

By Paul Barron - Amadeus Hospitality | February 4, 2022

As business travel returns, what trends are already emerging for this segment and what implications do they have on the hospitality industry? Read More

News / Technology

Carla brings buy-now-pay-later to car rental

By Kevin May | February 3, 2022

Carla is partnering with payment services provider Affirm to give renters the opportunity to choose how they can pay for their vehicle in instalments. Read More

Opinion / Technology

Why hospitality should adopt the agile philosophy

By Melissa Jurkoic - Thynk | January 28, 2022

By thinking in the "agile way," hotels can adapt to unexpected challenges, build strong teams and improve their offerings. Read More

News / Technology

Q&A: Why - and how - travel brands should embrace verifiable ID

By Mitra Sorrells | January 26, 2022

Affinidi's director of travel says there will be opportunities for travel operators and intermediaries that can accept they do not "own" the customer. Read More

News / Distribution

VIDEO: How hotel marketing tactics are shifting

By PhocusWire | January 12, 2022

PhocusWire talks to Peter O'Connor, professor of strategy at the University of South Australia, on hotels are nurturing direct bookers and how distribution is swinging back in favor of OTAs. Read More

Interview / Technology

VIDEO: MogulRecruiter - Launch pitch at Phocuswright Conference 2021

By PhocusWire | December 21, 2021

Mogul is a technology and data sciences company that provides talent, booking and management solutions for the service industry starting with hospitality. Read More

Interview / Technology

VIDEO: Buddy - Launch pitch at Phocuswright Conference 2021

By PhocusWire | December 17, 2021

Buddy's insurance gateway connects platforms with any insurance product to include in your booking path. Read More

News / Online

VIDEO: Google on trends, recovery marketing and sustainability

By PhocusWire | December 13, 2021

Nelson Boyce goes into detail on marketing tactics, the company's role as a facilitator within the sustainability debate and segments in the industry that it has yet to dive into fully. Read More

Interview / Technology

VIDEO: Pattern - Launch pitch at Phocuswright Conference 2021

By PhocusWire | December 13, 2021

Pattern Insurance enables you to embed and control protection for any online booking business. Read More

From Our Partners / Technology

Here's why expense reports are disappearing for corporate travelers in the U.S. and Europe

By TripActions | December 13, 2021

A revolution in travel and expense management solutions spares travelers endless headaches and allows companies to better utilize their finance teams. Read More

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