Customer Relationship Management

News / Technology

Activities operator Merlin deploys smart tech for guest experience

By Jaime Biesiada - Travel Weekly | April 18, 2022

Merlin Entertainments, operator of Legoland theme parks, Sea Life aquariums and other attractions, earlier this month partnered with Oracle to deploy its point-of-sale and hospitality technology. Read More

News / Online

Tech is powering the new look of hotel loyalty programs

By Jill Menze | April 15, 2022

Hotels including IHG, Accor and CitizenM are updating their loyalty programs to provide members with personalization, experiences and guarantees. Read More

News / Technology

Travel chatbot provider Mindsay acquired by automation specialist Laiye

By Mitra Sorrells | April 14, 2022

Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service. Read More

News / Distribution

Leisure retail travel agencies outperforming digital counterparts

By Robert Silk - Travel Weekly | April 12, 2022

Since the early days of the pandemic, the leisure travel agency community has made the case that it might drive more share its way due to travel's newly complex regulatory landscape. Read More

Opinion / Technology

The solution to missed revenue opportunities in hospitality

By Max Starkov - hospitality consultant and strategist | April 8, 2022

Hotels should create an integrated revenue generation commercial team to optimize guest engagement and boost revenues and profitability. Read More

News / Distribution

Group travel is rising, but pandemic trends remain

By Linda Fox | April 6, 2022

Amadeus has looked at data to reveal increasing rates in forward group bookings as well as trends for 2022. Read More

News / Technology

Psychology, emotion hold key to extraordinary travel experiences

By Mitra Sorrells | March 31, 2022

Ogilvy vice chairman Rory Sutherland and Immersion founder and neuroeconomist Paul Zak explain how travel brands can tap into human emotions and motivations. Read More

News / Distribution

What a travel advisor found when moving to a subscription model

By Jaime Biesiada - Travel Weekly | March 31, 2022

When the pandemic hit, years' worth of Ralph Iantosca's bookings came undone. It was like money just flying out the window. Read More

News / Technology

Holland America uses facial-recognition tech for passenger check-in

By Andrea Zelinski - Travel Weekly | March 23, 2022

The optional mBark program requires guests to upload a photo and pretravel information to Holland America Line's website before embarkation. Read More

Opinion / Technology

Rethinking traveler experience for the loyalty land grab

By Tom Arundel - Quantum Metric | March 18, 2022

Optimizing the traveler experience isn’t just about getting travelers where they need to go but being empathetic to their unique situations and easing the stress and frustrations associated with travel. Read More

From Our Partners / Online

Personalizing the travel relationship

By Jeff Zotara - Arrivia | March 15, 2022

Travel companies should use data-driven marketing to increase engagement, loyalty, and sales through their rewards programs. Read More

News / Technology

VIDEO: Travelers and the journey now

By PhocusWire | March 15, 2022

The new traveler experience is not all about technology, although it plays a part in how people want to travel, stay and enjoy or work in a destination. Read More

News / Technology

VIDEO: Guest experience as the leading tactic in rentals

By PhocusWire | March 7, 2022

If price is not the determining factor for a traveler to choose which product they're going to opt for on a trip, then overall experience could be the clincher. Read More

From Our Partners / Technology

VIDEO: Why data and understanding customers is so important during the COVID recovery

By PhocusWire | March 1, 2022

The COVID-19 pandemic has given many travel, tourism and hospitality companies the opportunity to rethink how they engage their customers and work with partners. Read More